Use case
Manage Shared Inboxes
Manage Google Groups
For Teams
Client Services
Support Teams
Finance Teams
Operations Management
IT Admins
Remote Teams
Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
Analytics
SLA and Business Hours
Customer Satisfaction Surveys
All Features
Customers
Pricing
Resources
Blogs
E-books
Case Studies
All Resources
Request a Demo
Created with Sketch.
Created with Sketch.
Want us to send you awesome content?
Subscribe
Blog
Blog
Product
Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
Analytics
SLA and Business Hours
Customer Satisfaction Surveys
All Features
Use Cases
Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
For Teams
Client Services
Do great customer support, right from Gmail
Support Teams
Do great customer support, right from Gmail
Finance Teams
Simplify email collaboration for Finance teams
Operations Teams
Power up your operations
with shared inboxes
IT Admins
Make your IT help desk
simpler and faster
Remote Teams
Make your IT help desk
simpler and faster
Industries
Logistics
Real Estate
Travel
Manufacturing
Education
Non-profits
Information Technology
Financial Services
Customers
Pricing
Resources
Blogs
Hiver Updates: Customer Support Made Intelligent with AI
5 Types of Customer Support Software: What’s Best for Your Business?
Escalation Management: The Key to Handling Customer Service Requests More Effectively
Level up your Customer Service with Hiver’s latest Live Chat feature
Customer Service vs Customer Support: What’s the Difference (And What Matters Most to Your Customers)?
Read Blog
Case Studies
Logistics
Flexport resolves customer emails twice as fast
Travel
Vacasa handles support emails 80% faster
Education
Boise State University overcomes critical email challenges
Healthcare
New Hope Fertility Center provides 2X faster customer service
All Case Studies
E-books
Guide to shared inboxes
Gmail as a help desk
Productivity handbook for G Suite users
The state of email report 2019
Free Tools
Email productivity calculator
Email revenue calculator
All Resources
Get a Demo
Product updates
What’s the buzz at Hiver
3 min read    |     Product Updates
Hiver Updates: Customer Support Made Intelligent with AI
“Customer service and support leaders are optimistic about the value AI can provide and plan to substantially increase their adoption of AI capabilities over the next two years.”– Emily Potosky, Senior Research Principal in...
Deepika Saxena
06 May
7 min read    |     Customer Service
Level up your Customer Service with Hiver’s latest...
Businesses today are more competitive than ever before and are constantly vying for the maximum customer mindshare. In such a...
Deepika Saxena
24 Mar
3 min read    |     Product Updates
Hiver Updates: Power-Packed Enhancements on Mobile and...
We constantly strive to add value for our customers and expand what they can achieve on Hiver. Over the past few months, we have...
Pratibha Agrawal
01 Feb
See our complete list of updates
Updates Tracker
Categories
All
Collaboration
Company News
Shared Inbox
You might like
[Research] Customer Service Benchmark Report – 2021
Managing shared inboxes: Old-school vs The Hiver Way
[Quiz] How much time are you wasting on emails
[Ebook] How to get Gmail to work as a help desk
View All
5 min read    |     Product Updates
Hiver Updates: New Zapier & AWS S3 Connectors,...
The third quarter of 2021 has been an eventful spectrum of releases for our product. We’ve had bigger releases that expand the...
Shoaib Ali C. H.
21 Oct
4 min read    |     Productivity
Hiver Updates: Notification Enhancements, Emojis in Notes,...
We’re back with some exciting product updates from the Hiver town! The last quarter has been focused on introducing nifty...
Pratibha Agrawal
23 Jul
Subscribe
1
2
3
. . . 
5
Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.
Nathan Strang
Ocean Freight Operations Manager, Flexport
Trusted by over 1500 companies
Sign up for a free 7-day trial
No credit card required
Loved by 8000+ teams on
Google Workspace
Get in touch with us