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Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
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SLA and Business Hours
Customer Satisfaction Surveys
All Features
Use Cases
Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
For Teams
Client Services
Do great customer support, right from Gmail
Support Teams
Do great customer support, right from Gmail
Finance Teams
Simplify email collaboration for Finance teams
Operations Teams
Power up your operations
with shared inboxes
IT Admins
Make your IT help desk
simpler and faster
Remote Teams
Make your IT help desk
simpler and faster
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Hiver Updates: Customer Support Made Intelligent with AI
5 Types of Customer Support Software: What’s Best for Your Business?
Escalation Management: The Key to Handling Customer Service Requests More Effectively
Level up your Customer Service with Hiver’s latest Live Chat feature
Customer Service vs Customer Support: What’s the Difference (And What Matters Most to Your Customers)?
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Case Studies
Logistics
Flexport resolves customer emails twice as fast
Travel
Vacasa handles support emails 80% faster
Education
Boise State University overcomes critical email challenges
Healthcare
New Hope Fertility Center provides 2X faster customer service
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Product updates
What’s the buzz at Hiver
3 min read | Product Updates
Hiver Updates: Customer Support Made Intelligent with AI
“Customer service and support leaders are optimistic about the value AI can provide and plan to substantially increase their adoption of AI capabilities over the next two years.”– Emily Potosky, Senior Research Principal in...
Deepika Saxena
06 May
7 min read | Customer Service
Level up your Customer Service with Hiver’s latest...
Businesses today are more competitive than ever before and are constantly vying for the maximum customer mindshare. In such a...
Deepika Saxena
24 Mar
3 min read | Product Updates
Hiver Updates: Power-Packed Enhancements on Mobile and...
We constantly strive to add value for our customers and expand what they can achieve on Hiver. Over the past few months, we have...
Pratibha Agrawal
01 Feb
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5 min read | Product Updates
Hiver Updates: New Zapier & AWS S3 Connectors,...
The third quarter of 2021 has been an eventful spectrum of releases for our product. We’ve had bigger releases that expand the...
Shoaib Ali C. H.
21 Oct
4 min read | Productivity
Hiver Updates: Notification Enhancements, Emojis in Notes,...
We’re back with some exciting product updates from the Hiver town! The last quarter has been focused on introducing nifty...
Pratibha Agrawal
23 Jul
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