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Handle voice calls directly from your inbox
Transform your inbox into a powerful voice support centre, delivering exceptional customer service via Hiver’s integration with Aircall.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Own every customer call, from start to finish
Resolve issues faster
Talk to customers in real time for quicker resolutions in a single interaction—ideal for urgent or complex queries.
Offer empathetic service
Voice conversations help your team understand customers’ tone and sentiment, allowing them to respond empathetically and build stronger trust.
Expand service coverage
Give customers a more personal, inclusive support option. Stand out by offering voice as a premium service that builds loyalty.
Make voice-based support
smarter, simpler, and smoother
Manage all customer calls from one place
Make and receive customer calls directly from your inbox with Hiver’s Aircall integration. Handle all voice workflows without switching tabs, so you can respond faster, stay organized, and deliver a smooth experience to every customer.
Keep every call on track
Assign calls to the right team members for clear accountability. Every conversation is automatically logged, so nothing slips through the cracks. See all the call details instantly and resolve issues faster with the full context at your fingertips.
Set up and start in minutes
Getting started takes just a few minutes. Simply connect your Aircall account inside Hiver, and you’re ready to manage all your customer calls seamlessly from your Inbox.
Smart features designed to elevate
your customer support
Omnichannel Inbox
Organize, assign and track customer conversations across channels.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Handle customer calls smarter. Try Hiver!
Get unlimited users on the Free plan ✦ No credit card needed
