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Elevate your customer service solution by enabling end-to-end voice support right from the comfort of your Gmail inbox, powered by the Hiver – Aircall integration.
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Aircall is a cloud-based call center software used by customer-facing teams to deliver fast and smooth voice support. The Aircall app has been designed in a way that makes phone support more intuitive, easily accessible, transparent, and collaborative.
The voice channel - powered by Hiver’s Aircall integration, enables teams to make and receive calls efficiently inside Gmail. Now, your teams can manage voice-based workflows centrally without switching between different applications.
Make and receive phone calls inside Hiver.
Ensure complete accountability for each call by assigning it to team members.
Log all phone conversations for better tracking and resolution.
View all relevant information about every conversation.
You can easily enable the voice channel in Hiver in a few steps. All you need to get started is a registered Aircall account.
You can authenticate with your Aircall account from inside Hiver and start handling all your Aircall phone conversations within Gmail.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Answer your customer’s queries in minutes instead of hours with Hiver chat, and manage these chats right inside Gmail.
Maximise customer delight with the wide range of features offered by Hiver
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
