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Automate approvals to streamline your customer service operations
Initiate, track, and obtain faster approvals from internal and external stakeholders within your inbox.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Standardize your approval process with Hiver
Cut down wait times
Automate repeatable tasks using multi-step approvals. Cut out unnecessary follow-ups to save time and make the approval process efficient.
Track your approvals
Get a bird’s-eye view of all your approval requests and statuses, so you can track them to completion and share updates transparently.
Boost collaboration
Bring your requesters and approvers together in one space to seamlessly collaborate on approvals.
Close approval requests faster
Automate approval requests
Configure approval workflows with multiple steps and approvers for each stage to streamline your approval process. Have agents initiate and manage approval requests at a conversation level.
Simplify approval management
Automate approvals by notifying approvers via email and in-app alerts at each step. The approver can choose to approve or reject the request. You can mandate approvers to share reasons for rejection as feedback to requesters.
Track requests efficiently
Monitor approval requests in the Activity Panel or filter by approval state to get a bird’s eye view.
Additionally, receive in-app notifications when requests are approved or rejected, keeping everyone in the know.
Manage quality control
Implement a multi-step approval workflow to train your new agents and evaluate the quality of their responses at every step. Share drafts with teammates to collaborate on your responses in real time.
Powerful features to help your team improve collaboration
Email Templates
Turn frequent replies into templates and respond faster to customer queries.
Out of office
Enable team members to mark out-of-office, ensuring efficient routing.
Shared Drafts
Collaborate on responses in real time by sharing drafts with teammates.
Approvals
Speed up resolutions using approval workflows on customer requests.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
Permalinks
Share emails with other departments through private and public permalinks.
Shared Labels
Organize emails with shared labels to selectively share them with your team.
Follow Queries
Follow important emails to get notified of its progress and escalations.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Enhance teamwork and customer service
with Hiver.
Get unlimited users on the Free plan ✦ No credit card needed
