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AI Agents that work through complex requests like your best teammates do
Resolve requests end-to-end, uncover insights, and assist your team at every step.
Trusted by 10,000+ teams
INTRODUCING HIVER AI
Most “AI agents” do the trivial 20%. They automate the easy, high-volume requests. But if a process crosses five systems and three channels, varies by team, and depends on a policy buried in a legacy tool no one built an API for, it usually lands on a human.
Hiver is an agentic platform that’s built for complexity. We plug into every system and every knowledge source your team relies on. Past tickets, account history, data warehouses, ERPs, CRMs, Confluence, Google Sheets, and the legacy admin tools with no APIs. AI Agents use this knowledge to run your workflows autonomously, resolve requests end-to-end, and crack the edge cases with precision.
Our AI Agents do the hard work.
Meet your team of AI Agents
AI Agents
Resolve complex, multi-step requests end-to-end. The ones that cross systems, teams, and channels.
AI Copilot
An intelligent coworker that routes requests, triages them, drafts the reply and surfaces resolution steps.
AI Knowledge Builder
Unify all knowledge sources your team relies on in a single hub and turn resolved tickets into knowledge automatically.
AI QA
Score every conversation for quality, tone, and compliance. Coach every support rep in real time.
AI Insights
Find out top reasons why customers reach out and where service is slipping.
Customer Intelligence
Surface customer health from tickets, customer calls, product usage, and CRM data.
Build AI agents in plain English. Deploy them across channels.
Train AI Agents the way you train people: with procedures written in plain English. Agents follow them step by step, chasing customers for missing details, checking your internal SOPs, and triggering actions in third-party systems.
AI Agents plug into every tool and knowledge source your team relies on. They pull customer data, look up records, and take action through APIs, out-of-the-box integrations, or MCP. If your team can reach it, so can AI.
AI is only as good as what it knows, and what your team knows lives everywhere: Notion, Confluence, your help center. Hiver mines every resolved conversation and updates your knowledge automatically, so answers stay accurate as your business changes.
See every move an AI Agent makes: every tool call, every knowledge lookup, every decision. You control when AI steps in and when it hands off to a human. No black boxes.
AI Copilot routes, triages, drafts replies, and plots the next move.
Every ticket that lands in the queue is auto-routed and triaged, with a read on the customer’s sentiment. Past conversations and similar issues surface alongside it. The research is done before your team opens the ticket.
Copilot draws on every reply your team has sent and every place your knowledge lives: docs, past tickets, Slack, Salesforce. The replies it drafts are precise, even for the edge cases.
Even when a ticket is a rare one-off that fits no template, Copilot lays out the procedure to follow. It learns from every conversation your team has resolved to know what works.
Any question an agent would normally walk over and ask a colleague, AI answers instead, grounded in your docs and past conversations. New hires ramp faster when the institutional knowledge is one question away.
A self-updating knowledge hub for your team, customers, and AI.
Your answers to support requests live everywhere: Notion, Drive, Confluence, a dozen Google Docs, and the one SOP only your senior support rep remembers.
Hiver pulls them into a single hub and keeps it current from resolved conversations, so the answer your customer reads, your agent sends, and your AI Agents resolve from is the same one. And it’s right.
Quality, trends, customer health. AI keeps an eye on all of it.
Catch quality dips
with AI QA
AI QA scores every response against the rubric you define. You see which support reps need coaching based on every conversation, not a handful of manual spot-checks.
See why customers reach out
with AI Insights
AI groups every conversation by topic, so you see what’s actually driving your volume. Each topic carries its own response time, resolution time, and CSAT, so you know what to fix.
Monitor health
with Customer Intelligence
How you respond depends on what you know about the customer. AI surfaces the health and sentiment of every account, drawn from past conversations, product usage, CRM data, and more.
Hear from 10,000+ teams on Hiver
that are winning in the age of AI
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
James Ribera
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist at Ping Identity
“When a product request comes in via email, we open it up, and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive”
John Torres
Director of Customer Communication
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
James Ribera
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist at Ping Identity
“When a product request comes in via email, we open it up, and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive”
John Torres
Director of Customer Communication
WE OWN THE OUTCOME
Most AI vendors sell you a platform and expect your team to do the rest: build the workflows, wire the integrations, maintain the logic, and staff the engineers to keep it running. They do 10% of the work and leave you with the other 90%.
We do the opposite. Our engineers embed with your team, learn your operations, build every integration, and ship a working agent. Then they stay, expanding to new workflows and maintaining the system as your business evolves. You only pay us for real work correctly delivered, and we stay on the hook for the outcome.
We own the outcome.
DIFFERENTIATORS
Hiver AI vs legacy tools
No one tackles complexity better than we do.
Other AI platforms
Resolves complex tickets
Works across channels
Goes beyond deflection
Keeps help docs updated
Monitors customer health
Teams go live in 30 minutes
Requires zero manual upkeep
Frequently Asked Questions
Hiver AI features are available on all our paid plans. Reach out to our Sales team or check our pricing page to know more.
Your data is protected with enterprise-grade encryption. We don’t use your customer conversations to train shared models, and all processing happens within strict privacy boundaries.
Yes. You decide which content sources (like your help center or past replies) are used for AI responses. You can also provide feedback and customize the tone or structure.
Absolutely. Every AI suggestion, whether a reply or a summary, is editable. Think of it as a starting point, not a final answer.
We use a combination of industry-leading LLM providers and proprietary models for different features. All vendors are evaluated for security, compliance, and performance.
