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Never miss a customer query
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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Uncomplicate email management with
AI in customer service

Use Harvey - Hiver's AI bot to summarise emails, get email template suggestions, and auto-close conversations that don't need attention.

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AI Helps Support Agents
Get Things Done Faster

It’s 2024, here is what your peers are thinking about using AI in Customer Service.

50%

expect AI to work
alongside humans

60%

have seen the benefits of
AI in customer service

44%

believe AI is quite accurate
in resolving queries

40%

are concerned about AI's
autonomous decision-making

check out our report

Deliver Personalized Support
Without Missing SLAs

AI in customer support helps agents fastrack responses with effective context sharing,
auto-closing low-value requests, and suggesting email templates. Here’s how 👇

Summarize email with AI

Compress long emails into concise notes for seamless agent hand-offs, ensuring continuity and reducing lag
AI-generated summaries let agents contextually resolve conversations faster
Enable quick grasp of conversations for supervisors, aiding swift decision-making, tracking escalations, improving efficiency and response times

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Auto-close emails with thank you

Improve your team's efficiency by automatically closing conversations with 'thank you' responses
Reduce time and effort spent on manually closing conversations to prevent skewed metrics and enhance efficiency
Enable your agents to meet SLAs easily by training Harvey on incorrect conversations to accurately close conversations

Get intelligent email
template suggestions

Speed up query response time with intelligently recommended emails to send
Eliminate guesswork and leverage Harvey to identify the best template choice for a response
Customize templates suggested by Harvey to send tailor-made responses, ensuring personalized and effective customer support

Our
customers love us for a good reason

Hiver’s AI Bot – Harvey helps us get rid of redundant emails, such as autoresponders. We’re now able to focus better on important customer queries. Our average query handling time has consequently improved by 30%.