The AI Sidekick that makes teams more productive

Leave the time-consuming grunt work to Harvey - Hiver’s AI bot. Focus your attention on the more important tasks.

*No credit card required

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Meet harveyMeet harvey

Meet Harvey - the AI assistant that always has your back

Your customer support teams now have an intelligent and dependable sidekick in Harvey - Hiver’s AI Bot. Using Natural Language Processing (NLP),Harvey powers up Hiver’s intuitive Gmail-based helpdesk capabilities.


Harvey can accurately identify the context of customer conversations and offer intelligent suggestions to support agents, enabling them to work faster and delight customers even better.

Get intelligent email
template suggestions New

Email templates for canned responses are a great way to offer quick answers.


But it's easy to get overwhelmed when you have to choose the 'best' template from a list of available templates.


Harvey helps you find the email template you need – by analyzing customer messages and intelligently suggesting the most relevant template(s) to help provide a satisfactory resolution.


You can also combine parts of Harvey's suggested templates to create custom responses.

Template SuggestTemplate Suggest
Thank You DetectionThank You Detection

Thank You Detection
by Harvey

After agents resolve and close conversations, customers often send 'Thank You' responses - these don’t require any action, but reopen the conversations. The agents, then, manually close them again.


If you manage hundreds of such conversations frequently, your teams would need to spend too much time and effort to ‘close’ them individually. Imagine how this skews the service metrics!


Harvey, with its Thank You Detection feature, can identify and close conversations that get reopened due to non-actionable customer responses having an underlying “Thank you” sentiment.

supercharges your productivitysupercharges your productivity

Harvey supercharges your productivity

Boost your teams’ productivity

Harvey performs the manual, repetitive task of closing conversations that get reopened due to non-actionable “Thank You” responses. This helps teams manage their work better by focusing on the important tasks.

Improve performance metrics

The non-actionable responses can significantly impact your defined SLAs. By automatically closing such conversations instantly, Harvey ensures that your analytics data remains accurate.

Is AI killing the human touch in customer service?

The Future of
Customer Service in 2024

Shocking truth from a survey of 500+ US-Based Customer Support Professionals revealed!

Accountable
AccountableAccountable

Harvey remains accountable and keeps learning

Hold Harvey accountable, always

Easily track all conversations closed by Harvey. You can also view all the actions performed by Harvey on any email conversation - in the activity panel that appears on the right side of your Gmail inbox.

Let Harvey grow with you

Harvey is an intelligent bot - it learns from you. Whenever an agent reopens any conversation that Harvey might have closed incorrectly, Harvey uses it as feedback to improve the accuracy of its algorithm.

Harvey is just one clickHarvey is just one click

Harvey is just one click away!

Setting up Harvey is incredibly easy. All it takes is a single click to enable or disable Harvey’s "Thank You Response Detection" for any shared mailbox. Once set up, Harvey never overrides the actions performed by humans or any predefined workflow automations.

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Everything you need in a helpdesk,
now in Google Workspace

With Hiver, your team can collaborate on customer
support emails right from Gmail. No more missed emails.
No more asking around for status.

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Some cool Hiver
features you’ll love

Find out more

Maximise customer delight with the wide range of features offered by Hiver

Our customers love us for good reason

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Hiver’s AI Bot – Harvey helps us get rid of redundant emails, such as autoresponders. We’re now able to focus better on important customer queries. Our average query handling time has consequently improved by 30%.

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Robert Zylc
Robert Zylc

President and CEO at Wheel Wiz

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