There's a reason why Batman can go toe-to-toe with superpowered villains and still come out on top. Being prepared for anything and everything is Batman's most iconic trait. Similarly, Akshay - Hiver support's Batman is always prepared to take down support requests, no matter how tough they seem. Even if they do manage to surprise him or throw him off, just like Batman, who is always prepared to take down new, unseen villains, it doesn't take Akshay long to reanalyze the situation and figure out how to get around it.

HULK SMASH...HULK CRASH...and HULK BASH. That's just another day at work for Harsha, smashing away support tickets with ease and efficiency like no one's business. Harsha, the quintessential tech geek, effortlessly manages the transition from Hulk to the nerdy Bruce Banner to methodically diagnose and solve all customer support issues (including the niggling ones that aren't even related to Hiver).

Decisive, capable, and principled - Say hello to Shankar, aka our very own Nick Fury leading our elite support squad. Shankar and his team of support superheroes work hard to solve your problems (including earth-grown threats and alien invasions) without causing panic. Our boss man is a sharpshooter when it comes to data and has a spreadsheet for everything. It's his job to make the tough calls no one else can, and over the years, he's learned to trust his instincts and follow his principles.

He's a super-soldier, but above all, he's a good human being. We're not talking about Captain America (well, not entirely); we're talking about Hiver support's Basit. Like Captain America, Basit always believes in doing the right thing for Hiver's customers, and he does not easily give up. He's our very own unstoppable soldier, always willing to fill-in for his teammates and take-over shifts no matter how difficult the day is.