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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
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Hiver’s WhatsApp Channel helps you handle customer conversations smoothly without leaving your inbox.
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WhatsApp is a popular instant messaging app – it’s faster, more convenient, and easier to use. And so customers are more likely to use it than emails or phone calls. Teams who understand this actively use WhatsApp as a customer support channel.
With Hiver’s WhatsApp integration, respond to WhatsApp messages from Gmail while ensuring complete visibility and accountability for each conversation.
The Hiver–WhatsApp integration is easy to set up.
To get started, create a Facebook business account and a developer account. You can then connect your Whatsapp number to the Facebook business account and authorize Hiver to receive customers’ WhatsApp messages in your inbox.
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
With enhancements like Chatbot to Live Chat you can answer customer queries in minutes. Manage chats right inside Gmail.
Maximise customer delight with the wide range of features offered by Hiver
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
