Set up well-defined degrees of control - establish who in your team does what
With Roles and Permissions, you can customize
your team’s access to Hiver’s functionalities.
Give hierarchy-based access
Define and grant permission based on what your teammates are responsible for. For example, only managers get access to team analytics or billing information and not the entire team.
Design roles by expertise
Assign roles based on your teammates’ expertise. For example, only experienced team members get the capability to create automations or new email templates.
Distribute work fairly
Define who distributes work to your team. For example, only team leads or senior members can add emails to the shared inboxes or assign emails to other team members.
Make the most of everyone’s strengths
Get the best out of everyone by defining who does what. For example, junior support reps manage new incoming emails while the more experienced ones take care of problems that have been unresolved for long.
Vacasa handles support tickets
80% faster with Hiver
Great software without changing systems.
We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.