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5 Best Open Source Helpdesk Software in 2025
A regular helpdesk software records customers’ complaints as support tickets, assigns them to support executives and closes the tickets once the issues are resolved. An
A regular helpdesk software records customers’ complaints as support tickets, assigns them to support executives and closes the tickets once the issues are resolved. An
You remember that scene in The Office where Jim and Dwight go do a sales pitch for Dunder Mifflin (even though they were pricier)? Here,
Here is everything you need to know about email groups in Outlook. Learn the importance and the steps involved to create and manage them effectively.
Do you ever sit down at your desk, ready to tackle the day’s tasks, but when you open your inbox, you’re hit with an overwhelming
In a hospital where every minute matters, efficient communication is not just convenience—it’s a necessity. Whether coordinating patient care, handling administrative duties, or just staying
AI is changing how we manage our work. Recently, I stumbled upon a Reddit thread where someone was looking for an AI tool that could
Customer service can be a challenging and stressful job most days. Here’s a list of some powerful customer service quotes to remind you of the impact you create and the people you help.
Most support teams don’t struggle because they lack empathy or effort. They struggle because the playbook hasn’t changed while customer behavior has. Customer service techniques
Cover letters are a sure shot way of standing out when applying for customer service jobs. Here’s a detailed guide on how to write one, with examples and tips.
Learn how to effectively use Outlook Analytics to boost your email productivity. Discover the best tools for tracking and analyzing your email performance.
Customer service is evolving in more ways than one. But from where I stand, the biggest change seems to be a mindset one. Customer service
Artificial Intelligence is changing how we use email, and Microsoft Outlook is a prime example of this technology in action. Outlook now uses AI in
If there’s anything I’ve learnt using Outlook over the years, it’s that it is an extremely powerful email service that most people don’t take full
Efficient email management is crucial for clear and timely communication in any organization. Whether you’re handling customer inquiries, coordinating with team members, or sending internal
Whether you’re moving to a new device or a new email client, you’re probably wondering how you can move all your contacts – work, friends,
Ever find yourself scrambling to remember all the great things you did at work when performance review time rolls around? It’s like trying to recall
Microsoft Outlook is an email application which is primarily used to send and receive emails. It also offers other functionalities such as a calendar, task
An email management system is software that helps individuals and organizations handle email communication clutter-free. These systems offer different features—assignments, templates, automations, and labels—that help
An AI chatbot is a software that can simulate conversations with human users. Learn about the 11 best AI chatbots available in 2025, their key features, and uses.
“Hello! How can I assist you today?” “Hi! I need help tracking my pizza delivery.” “Sure! Can you provide your 12-digit order number, blood type,
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