Outgrown Drag and its basic AI? Hiver is the best Drag alternative.
Handle complex support across channels with Hiver: macros, multi-step automations, in-depth reporting, 1,000+ integrations, and AI Agents that resolve requests end-to-end.
Trusted by 10,000+ teams that outgrew Drag
Omnichannel support
Unify all your support channels like email, chat, Slack voice, and WhatsApp in one workspace.
AI built for resolution
Hiver AI drafts, answers, and resolves requests using your help docs, conversation history, and connected customer data.
Fast, even at high volume. Plays well with all extensions.
Hiver loads and acts on conversations without slowing your inbox, however many land at once. It runs cleanly alongside the other extensions your team relies on and never crashes.
Works with Gmail, Outlook and others
Run support in Gmail or use a standalone app that connects with Gmail, Outlook, and any other provider. Unlike Gmelius, Hiver doesn’t box you inside Gmail.
Deep reporting, SLAs, and CSAT
Pre-built and custom reports track SLAs, workload, CSAT, and team performance, plus AI quality checks across every conversation so you can coach your team.
Advanced automations
Multi-step automations, macros, rules, and SLAs act on data from every connected tool: assign, tag, update, and reply automatically. Automate every manual step with rules.
1,000+ integrations and data sync
Connect your CRM, order systems, and tools, sync data both ways, and trigger workflows from it right inside the shared inbox.
Slack as a collaboration channel
Collaborate on tickets from Slack, right inside Hiver, linked to the original conversation.
A help center that writes itself
Hiver turns resolved conversations into help-center articles, so your knowledge base grows as your team works.
24/7 human support, on every plan
Real people answer over chat and email, 24/7, with onboarding help included, backed by a larger and more established team.
Email only
There's no native live chat, Slack, voice, or WhatsApp, so anything that isn't email lives in another tool.
AI built for drafts and tagging
Drag’s AI drafts replies, tag, detect sentiment, and summarizes threads. There’s no agentic AI for resolution or real-time assist.
Glitches and slowdowns. Doesn’t play well with other extensions.
Email load times can cross 10+ seconds inside Gmail and lag on bulk tasks, making DragApp unusable at high volume. As a Gmail overlay, it can also conflict with other extensions, causing crashes.
Limited to Gmail
DragApp is a Gmail extension. If part of your team is on Outlook or another provider, or you ever move off Gmail, you can't use Gmelius and lose all your data.
Lighter reporting
Drag reports on response time, activity, and closed volume with CSV export, but SLAs and CSAT aren’t core, so coaching and service-level tracking are thin.
Basic rules
Rules and automations cover the basics. You cannot build multi-step workflows for complex scenarios. Plus, there’s no data sync between DragApp and your tools.
Basic integrations and no data-sync
Integrations are limited and don't drive multi-step workflows from synced data. Teams often end up jumping between tools to find and update info.
No Slack collaboration
Drag keeps collaboration in its own chat, with no native Slack integration.
No help center
Drag’s self-service is recent and shallow next to a mature help center, and it doesn’t build itself from your resolved conversations.
Thin, founder-dependent support
Support is slow or unresponsive after purchase, with no dedicated team. Teams end up troubleshooting issues themselves.
Transform complex support operations with Hiver.
Collaborate across teams, tools, and Slack
Manage escalations and handoffs with shared visibility and context across teams, tools, and Slack. Private notes, unified channel timeline, internal Slack threads, and conversation history keep everyone on the same page.
Build multi-step workflows using data from any connected app
Connect your CRM, order systems, and tools, then let workflows run across them: Hiver assigns, tags, updates, and replies using live data, so the work happens before anyone opens the ticket.
Resolve requests, draft accurate replies and automate any manual step with AI
Hiver AI responds to requests with answers grounded in your support docs, conversation history, and customer data from every tool. It also assists your team with responses, turns resolved conversations into help center updates, checks quality across every interaction, and surfaces insights.
Pull customer context from every tool
Never walk into a support conversation without customer context. Everything your team needs to know like account health scores, CRM data, and conversation history gets surfaced the moment you pick up a conversation.
Move off Drag without a migration project. The switch to Hiver is easy.
Import your data in a few clicks
Import your shared inboxes, contacts, and conversation history so your team starts with everything already in place.
We help set it up for you
A dedicated onboarding team helps you connect integrations, configure rules, macros, SLAs, and set up AI for resolution.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you. 24/7 support, best practices, and hands-on training when your team needs it.
Trusted by 10,000+ teams
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
3. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
4. Isn’t Drag cheaper than Hiver?
At entry, yes. Drag is a lighter tool with a lower price and AI in the seat. Hiver costs more because it does more: real multichannel, deeper automation and reporting, SLAs and CSAT, and 24/7 human support. It’s the tool you grow into, not the one you outgrow and replace.
5. Is Hiver harder to learn than Drag?
No. Hiver is intuitive to use and easy to get started with. The interface looks like your inbox, and most teams get used to it in minutes. Setup is guided, and most teams are productive on day one.
6. How is Hiver’s AI better than Drag’s?
Hiver AI resolves. Drag AI drafts and tags. Hiver AI takes on multi-step, complex resolutions grounded in your help docs, conversation history, and connected customer data. Copilot assists reps in real time, built-in quality checks review every interaction, AI-powered insights surface where support is slipping, and resolved conversations turn into help-center articles automatically.
7. Does Hiver’s AI actually resolve requests, or just draft replies?
It resolves. Hiver AI answers using your help docs, conversation history, and connected customer data, and can take the action, not just suggest wording. Drag’s AI drafts, tags, and summarizes, but does not resolve requests on its own.
8. Can Hiver do what Drag’s rules and automations do?
And more. Hiver runs multi-step automations, macros, and SLAs that act on data from every connected tool, with data synced both ways. Drag covers basic rules only, with no data sync and no multi-step workflows.
9. Does Hiver have a knowledge base?
Yes. Hiver includes a built-in help center, and resolved conversations automatically turn into help-center articles. Drag’s self-service is newer and lighter, and doesn’t build itself from your conversations.
10. How hard is it to switch from Drag?
Guided onboarding and a dedicated support team help you import your data and configure workflows. Most teams go live in days. Teams move from Drag to Hiver when they need real multichannel, deeper reporting, and support that answers 24/7.
