Outgrown Missive and its basic AI? Hiver is the #1 Missive alternative.
Handle complex support across channels with Hiver: macros, multi-step automations, in-depth reporting, 1,000+ integrations, and AI Agents that resolve requests end-to-end.
Trusted by 10,000+ teams that outgrew Missive.
Omnichannel support
Unify all your support channels like email, chat, Slack voice, socials and WhatsApp in one workspace.
AI built for resolution
Hiver AI drafts, answers, and resolves requests using your help docs, conversation history, and connected customer data.
Advanced automations
Multi-step automations, macros, rules, and SLAs act on data from every connected tool: assign, tag, update, and reply automatically.
Powerful analytics
Pre-built and custom reports track SLAs, workload, CSAT, and team performance, plus AI quality checks across every conversation.
Accurate AI-powered search
Ask a question in plain language, and Hiver returns the right threads and notes. Search finds the conversation even when you don't remember the exact words.
1,000+ integrations and data sync
Connect your CRM, order systems, and tools, sync data both ways, and trigger workflows from it right inside the shared inbox.
Slack as a collaboration channel
Collaborate on tickets from Slack, right inside Hiver, linked to the original conversation.
A help center that writes itself
Hiver turns resolved conversations into help-center articles, eliminating manual upkeep and keeping answers current.
Customer portal and webforms
Customers submit and track requests through a branded self-service portal, and structured web forms capture the right details up front.
Does not support chat, Slack and voice
Missive only supports email, SMS, and social messages. Critical channels are missing.
AI built for tone edits
Missive AI rewrites and polishes drafts. There’s no agentic AI for resolution, real-time assist, or quality checks.
Basic automations. No SLAs and CSAT.
Rules and automations cover the basics and only unlock on the Productive plan and above. Missive lacks SLAs or CSAT.
Basic reporting
Reporting stays basic, report windows are capped by plan, and advanced views are reserved for the top tier.
Inaccurate search
Search falls short on older or specific messages, with archiving quirks that make threads hard to find. Teams often struggle to find previous conversations.
Basic integrations and no data-sync
Integrations are limited and don't drive multi-step workflows from synced data. Teams often end up jumping between tools to find and update info.
No Slack collaboration
Missive keeps collaboration in its own chat, with no native Slack integration.
No help center
Missive has no native help center or self-service portal. You bring your own third-party tool which requires manual upkeep.
No portal or forms
Missive has no customer portal or native web forms. Customers reach you only by sending a message, with no self-service place to submit or track requests.
Transform complex support operations with Hiver.
Collaborate across teams, tools, and Slack
Manage escalations and handoffs with shared visibility and context across teams, tools, and Slack. Private notes, unified channel timeline, internal Slack threads, and conversation history keep everyone on the same page.
Build multi-step workflows using data from any connected app.
Connect your CRM, order systems, and tools, then let workflows run across them: Hiver assigns, tags, updates, and replies using live data, so the work happens before anyone opens the ticket.
Resolve requests, draft accurate replies and automate any manual step with AI
Hiver AI responds to requests with answers grounded in your support docs, conversation history, and customer data from every tool. It also assists your team with responses, turns resolved conversations into help center updates, checks quality across every interaction, and surfaces insights.
Pull customer context from every tool
Never walk into a support conversation without customer context. Everything your team needs to know like account health scores, CRM data, and conversation history gets surfaced the moment you pick up a conversation.
Move off Missive without a migration project. The switch to Hiver is easy.
Import your data in a few clicks
Import your shared inboxes, contacts, and conversation history so your team starts with everything already in place.
We help set it up for you
A dedicated onboarding team helps you connect integrations, configure rules, macros, SLAs, and set up AI for resolution.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you. 24/7 support, best practices, and hands-on training when your team needs it.
Trusted by 10,000+ teams
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
3. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
4. Is Hiver harder to learn than Missive?
No. Hiver is intuitive to use and easy to get started with. The interface is intuitive, and most teams get used to it in minutes. Setup is guided, and most teams are productive on day one.
5. How is Hiver's AI better than Missive's?
Hiver AI resolves. Missive AI edits tone. Hiver AI takes on multi-step, complex resolutions grounded in your help docs, conversation history, and connected customer data. Copilot assists reps in real time, built-in quality checks review every interaction, AI-powered insights surface where support is slipping, and resolved conversations turn into help-center articles automatically.
6. Does Hiver's AI actually resolve requests, or just draft replies?
It resolves. Hiver AI answers using your help docs, conversation history, and connected customer data, and can take the action, not just suggest wording.
7. Can Hiver do what Missive's rules and automations do?
And more. Hiver runs multi-step automations, macros, and SLAs that act on data from every connected tool, not just basic rules on higher tiers.
8. Does Hiver have a knowledge base?
Yes. Hiver includes a built-in help center, and resolved conversations automatically turn into help-center articles.
9. What reporting does Hiver offer that Missive doesn't?
Pre-built and custom reports for SLAs, workload, CSAT, and team performance, plus AI quality checks across every conversation. Missive’s reporting stays basic and is capped by plan.
10. How hard is it to switch from Missive?
Guided onboarding and a dedicated support team help you import your data and configure workflows. Most teams go live in days.
