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Don’t miss the best Missive alternative
Say hello to Hiver. The #1 Missive alternative to deliver effortless, 5-star customer service.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Why teams move from Missive to Hiver
Do more with Hiver—effortlessly and faster.
Modern, intuitive interface
Easy to navigate; teams pick it up immediately. You can manage multiple channels like email, chat, voice, slack, socials and more from one interface.
AI that supports everyday work
AI handles triage, routing, and automates resolutions. It also reviews conversations for quality and highlights insights your team can act on.
Scales with your team
From 5 to 500 agents — predictable pricing and stable performance. Omnichannel support that can handle enterprise support volumes.
24/7 support for all customers
Fast response times and onboarding help included in every plan.
Built-in knowledge base
Create and manage articles without extra tools.
Accurate search
Finds the right emails and threads consistently.
Cluttered UI. Not Omnichannel.
Users report confusion and extra steps for basic tasks. You’ll need additional tools to manage other channels like live chat and chatbots.
Limited AI
Rudimentary AI capabilities. No triage, drafting, summaries, or quality checks are built into the product.
Only suited for very small teams
Missive is not built for scalability. It can handle extremely basic workflows and offers limited collaboration.
Onboarding tied to plan
Personalized onboarding only starts at the $36/ user/ month tier.
No knowledge base
Requires external apps for building self-serve content.
Unreliable search
Often misses results; users revert to Gmail when accuracy matters.
One AI platform, endless possibilities.
Hiver includes the tools Missive overlooks
AI that supports replies, routing, and quality checks
Missive has no native AI. Hiver gives you powerful AI handles triage, routing, and resolutions. It also reviews conversations for quality and highlights insights your team can act on.
Deliver great service on every channel
Missive complicates the basics. Hiver streamlines ticket assignment, tagging, internal notes, and gives you accurate search. Go beyond email and manage chat, voice, WhatsApp, and social messages from one workspace.
Automations and integrations your team can depend on
Missive offers limited automation and integrations. Hiver provides scalable workflows and bi-directional data sync with tools like Salesforce, HubSpot, Jira, QuickBooks, Slack, and Trello.
Built-in analytics and a full knowledge base
Missive locks even basic reporting behind higher tiers and doesn’t offer a knowledge base at all. Hiver includes essential analytics and a simple, no-code knowledge base so teams get visibility and customers get answers.
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
Move on from Missive and make everyday work easier
No credit card needed
