Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement. Products in the Leader Quadrant are rated highly by G2 users.
As on date, Hiver has:
- Over 350 reviews with an average rating of 4.6 out of 5.
- A high Customer Satisfaction score of 94 and a Market Presence score of 72.
Why did G2 select Hiver as a leader in the shared inbox category?
Hiver has been named a Leader based on receiving a high Customer Satisfaction score and having a large market presence. As many as 97% of users rated it 4 or 5 stars, 91% of users believe it is headed in the right direction, and users said they would be likely to recommend Hiver at a rate of 92%.
Besides this, Hiver also stands out in other key areas such as:
Ease of implementation: Hiver users, on average, have seen a go-live time of just 0.4 months. This is the least amount of time taken to go-live in the category, with some of Hiver’s competitors seeing go-live times of up to 1.7 months.
High Return on Investment (RoI): Hiver users reported an estimated payback period of 12 months. Some of its competitors have seen payback periods of 14 months or more.
Ease of setup and use: Hiver received scores of 93% in the Ease of Doing Business category, 92% in the Ease of Setup category, and 91% in the Ease of Use category, outranking its competitors in most areas, making it the most preferred choice in the shared inbox category.
High quality of customer service: At Hiver, we take great pride in the level of customer service that we offer, and the results speak for themselves. Hiver’s Quality of Customer Support received a score of 93%, which makes it one of the highest-rated among its peers.
Some of Hiver’s most popular features, according to users on G2, are:
- Email Assignments with a satisfaction score of 94%.
- Email Notes with a satisfaction score of 93%.
- Email Tags with a satisfaction score of 92%.
Here’s what some of our customers have to say about Hiver:
Hiver helps teams of all sizes collaborate better and become more efficient using email. If you’d like to see Hiver in action, click here to request a demo.
