
Everything You Need to Know About an Email Alias
Imagine this: you’re running a growing business, and your inbox is filled with emails from different services, projects, and domains. Each new account adds to
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Imagine this: you’re running a growing business, and your inbox is filled with emails from different services, projects, and domains. Each new account adds to

You call a support line. The automated voice says your estimated wait time is “20 minutes.” Do you: a) Sit through hold music and slowly

Effective strategies to lower Average Handle Time (AHT) while maintaining high service quality. Boost efficiency and customer satisfaction with these expert tips.

Learn how to integrate Jira with Gmail so that you can create tickets from emails easily. This guide helps you and your team reduce toggling between tools and improve operational efficiency
We’ve put together 15 customizable ticket templates to help you supercharge your help desk operations.

Discover the power of dynamic email content. Learn how it works, its benefits, and how to implement it to boost your email marketing effectiveness and engagement rates.
Create and manage Outlook distribution lists easily with this step-by-step guide. Learn how to set up, edit, and use contact groups to streamline your email communication across desktop and web versions.

Discover 5 effective tactics to enhance your email sender reputation and increase deliverability in 2025. Learn how to clean your list, authenticate your domain, and more.

Discover how chatbots in banking streamline services, boost customer satisfaction, and improve efficiency. Learn key steps for successful implementation.

Learn how small businesses can leverage digital transformation to boost growth, efficiency, and competitiveness with practical strategies, tools, and examples.

Starting and running a business is much simpler today than ever before thanks to the extensive software out there streamlining different business processes. Here are 5 essential types of software you should get as a small business.

The single most important thing you can do to ensure that the emails you send are opened is to write a good subject line. Think

Email project management is the process of managing projects directly from your inbox rather than a separate platform like a project management tool. This includes

Imagine receiving a cancellation notification via email for a long-awaited order, with a subject line that states: “Do not reply to this message”. The frustration

Have you ever left a brand’s physical store or ended a service call feeling genuinely happy by how you were treated? What makes those interactions

A customer service automation software is a tool that helps businesses manage customer queries more efficiently. Here are the 9 best options in the market in 2025.

It feels like the phrase – “the customer is always right” has been around forever. It sounds like the kind of advice your grandfather would
A regular helpdesk software records customers’ complaints as support tickets, assigns them to support executives and closes the tickets once the issues are resolved. An

You remember that scene in The Office where Jim and Dwight go do a sales pitch for Dunder Mifflin (even though they were pricier)? Here,

Here is everything you need to know about email groups in Outlook. Learn the importance and the steps involved to create and manage them effectively.
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