
How To Set Up a Shared Inbox In Gmail: A Complete Guide
In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.
Skip to content

In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.

Remember the times when you’re typing an email, and your device predicts the next word before you even finish the sentence? Or when you’re about

Imagine this: you’re running a growing business, and your inbox is filled with emails from different services, projects, and domains. Each new account adds to

You call a support line. The automated voice says your estimated wait time is “20 minutes.” Do you: a) Sit through hold music and slowly

Effective strategies to lower Average Handle Time (AHT) while maintaining high service quality. Boost efficiency and customer satisfaction with these expert tips.

Explore the benefits of trouble ticketing software, and top tools for efficient issue management, and learn how to improve customer service with Hiver.

Learn how to integrate Jira with Gmail so that you can create tickets from emails easily. This guide helps you and your team reduce toggling between tools and improve operational efficiency
We’ve put together 15 customizable ticket templates to help you supercharge your help desk operations.

Discover the power of dynamic email content. Learn how it works, its benefits, and how to implement it to boost your email marketing effectiveness and engagement rates.
Create and manage Outlook distribution lists easily with this step-by-step guide. Learn how to set up, edit, and use contact groups to streamline your email communication across desktop and web versions.

Discover 5 effective tactics to enhance your email sender reputation and increase deliverability in 2025. Learn how to clean your list, authenticate your domain, and more.

Discover how chatbots in banking streamline services, boost customer satisfaction, and improve efficiency. Learn key steps for successful implementation.

Learn how small businesses can leverage digital transformation to boost growth, efficiency, and competitiveness with practical strategies, tools, and examples.

Starting and running a business is much simpler today than ever before thanks to the extensive software out there streamlining different business processes. Here are 5 essential types of software you should get as a small business.

The single most important thing you can do to ensure that the emails you send are opened is to write a good subject line. Think

Email project management is the process of managing projects directly from your inbox rather than a separate platform like a project management tool. This includes

Imagine receiving a cancellation notification via email for a long-awaited order, with a subject line that states: “Do not reply to this message”. The frustration

Have you ever left a brand’s physical store or ended a service call feeling genuinely happy by how you were treated? What makes those interactions

A customer service automation software is a tool that helps businesses manage customer queries more efficiently. Here are the 9 best options in the market in 2025.

It feels like the phrase – “the customer is always right” has been around forever. It sounds like the kind of advice your grandfather would
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
That’s okay. Would you be open to try Hiver’s standalone web-based customer
service platform, which does not require downloading the Gmail extension?
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
Unlimited users on the Free plan ✦ No credit card needed
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
You’ll receive an email shortly with the details. Don’t forget to add to your calendar!
Connect with our customer champion to explore how teams like you leverage Hiver to: