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Top Customer Experience Trends to Drive Revenue in 2023
Customer experience (CX) has been one of the top priorities for businesses for a while now. Businesses are always on the lookout for ways to
Customer experience (CX) has been one of the top priorities for businesses for a while now. Businesses are always on the lookout for ways to
If you’re running customer support, you’ve probably gotten sucked into the Freshdesk vs Zendesk debate at some point. These two platforms basically own the helpdesk
Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket volume.
Looking for the best live chat app to improve customer service? Here are the top 10 best live chat tools help you offer seamless customer experiences.
Resource centers are one of the best ways to provide customers access to the information and resources they need to succeed.
Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers empathetically win their loyalty. And what better way to do
What is a help desk? Let’s take a detailed look at what a help desk can do, its benefits, and how companies can choose the right help desk.
In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as “A person who has a different
Tips, examples and best practices to help you devise the perfect social media customer service strategy.
Discover how you can empower your customer service team to deliver stellar support during this holiday season.
Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!
We are back with another set of exciting product updates. For the past few months, we have been focused on building flows that help you
Great customer service is fast customer service. And that’s what live chat helps you achieve. But live chat support isn’t just a boon for support
Let’s explore how customer service videos can help you deliver exceptional customer service and also some tips to create your own.
We asked 8 customer service experts what great customer service means to them. Use their inputs to deliver memorable customer experiences.
Hiver surveyed over 1200 consumers in the US to understand changing customer needs, support pain points, and factors that drive loyalty.
Customer Service. Two simple – yet very important – words. It’s customer service that determines, to a large extent, the long-term growth of your business.
Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat widgets.
“Do you use a toothpaste that comes recommended by 8 out of 10 dentists?” That’s what men in white lab coats sporting dazzling smiles would
Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.
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