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Ways to Transform Your Customer Support from a Cost Center to Profit Center
Customer support can make money for your business. I heard this on a podcast, and I couldn’t agree more. Regrettably, not all companies share this
Customer support can make money for your business. I heard this on a podcast, and I couldn’t agree more. Regrettably, not all companies share this
From real-time chat solutions to robust ticket management systems, these 10 Chrome extensions are designed to boost your team’s productivity and enhance customer interactions.
Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most popular customer support
We elaborate on everything you need to know about support ticketing systems and what you should look for when choosing one.
Discover everything you need to know about an accounts payable helpdesk and why your business needs one.
Explore this comprehensive blog, to discover the benefits, essential components, and effective best practices that will elevate your business’s online customer service game.
Learn everything you need to know about popular helpdesk tools available in the market for small businesses.
Discover how a customer service scheduling software can help reduce manual work, improve efficiency, and drive customer satisfaction.
A customer messages you on WhatsApp asking about an order delay. The same customer follows up via email two hours later—and a different agent replies
Setting up a business is like hopping onto a roller coaster. It’s thrilling, exciting, and yet very challenging. Whatever startup you choose to build, you’ll
Picture this: It’s a busy Monday morning, and you log in to your work email only to find it overflowing with customer queries. It’s impossible
See how Hiver fares against popular customer support tools like Front and Zendesk against different aspects.
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
Imagine if all your customers are happy and delighted. They do repeat purchases and help you scale revenue. They spread the word about your brand
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft unforgettable experiences that leave customers coming back
Let’s say a customer contacts your support team regarding a technical issue. The support rep handling the query loops in someone from the tech team.
Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration. Unfortunately, it’s designed
As businesses strive to deliver top-notch customer service, there’s a growing need for a reliable tool that helps them achieve this. Luckily, there are several
Let’s face it, choosing the right helpdesk can be overwhelming. Especially when most tools under this category offer similar features. In this article, we’ll break
Are you tired of sifting through countless pricing pages trying to figure out which helpdesk tool fits your budget? In this article, we’ll break down
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