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A Guide to Crisis Management Planning for Customer Service Leaders
Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises effectively.
Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises effectively.
Discover why customer service and marketing need to be in sync in order to drive sales and long-term business growth.
Ever wondered how to automate your customer service with Hiver? Here’s your complete guide to customer service automation with Hiver.
In this detailed post, you’ll learn how to use data from customer support interactions to build your strategy and double down on growth.
Discover what is customer journey optimization and the steps involved in enhancing customers’ interaction with your company along their journey.
An infographic on the top 10 findings from our first-ever customer service benchmark report.
In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use, what KPIs they track and more!
In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from burnouts.
In this post, we discuss effective ways in which customer service teams can plan for, and communicate with customers during an outage.
In this post, we take a detailed look at what ails customer service in banking and finance and what we can do to overcome this.
Here’s a guide to help small businesses and startups create a customer service strategy that gives their brand an edge in a competitive market.
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to prevent them.
Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve the same.
A practical guide to customer service hiring — with tips on attracting qualified candidates, writing clear job posts, asking the right interview questions, and evaluating real skills.
From IoT to AI and VR, here’s everything you need to know about offering class-leading customer service in manufacturing.
In this post, we take a deep dive into the important customer experience metrics customer-centric companies need to be tracking.
Information technology is the backbone of the twenty-first century. Here’s how IT companies can grow by providing better customer service.
In this post, we discuss how prioritizing customer service can help a small business stand out, and drive better ROI.
E-commerce customer service strategies can help you improve response time, assist customers across multiple touchpoints, and track key metrics like CSAT and NPS.
In this blog post, we give you an in-depth analysis of the various components that make up a customer service performance review
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