Skip to content
Exclusive Research – 76% of customer service teams offer support outside of business hours
In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use, what KPIs they track and more!
In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use, what KPIs they track and more!
In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from burnouts.
In this post, we discuss effective ways in which customer service teams can plan for, and communicate with customers during an outage.
In this post, we take a detailed look at what ails customer service in banking and finance and what we can do to overcome this.
Here’s a guide to help small businesses and startups create a customer service strategy that gives their brand an edge in a competitive market.
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to prevent them.
Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve the same.
A practical guide to customer service hiring — with tips on attracting qualified candidates, writing clear job posts, asking the right interview questions, and evaluating real skills.
From IoT to AI and VR, here’s everything you need to know about offering class-leading customer service in manufacturing.
In this post, we take a deep dive into the important customer experience metrics customer-centric companies need to be tracking.
Information technology is the backbone of the twenty-first century. Here’s how IT companies can grow by providing better customer service.
In this post, we discuss how prioritizing customer service can help a small business stand out, and drive better ROI.
E-commerce customer service strategies can help you improve response time, assist customers across multiple touchpoints, and track key metrics like CSAT and NPS.
In this blog post, we give you an in-depth analysis of the various components that make up a customer service performance review
In this blog post, we give you a comprehensive look at customer empowerment – what it is, why it is important, and how to empower your customers.
Learn about the various roles and responsibilities in customer service. Also, get to know the skills needed to perform each role effectively.
Today, anticipating customer needs is imperative for companies looking to enhance their service quality. Learn how you can achieve the same.
Learn why customer self-service options are so important, and how you can implement them the right way.
Learn how to create a culture of empathy in your customer support team, and you’ll boost satisfaction, drive repeat sales, and build loyalty.
In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
That’s okay. Would you be open to try Hiver’s standalone web-based customer
service platform, which does not require downloading the Gmail extension?
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
Unlimited users on the Free plan ✦ No credit card needed
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
john@acme.com
While creating your password, ensure it has:
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you leverage Hiver to: