Collaborate across teams to
tackle
complex requests
Hiver brings all your channels, tools, and conversations in one workspace where you can collaborate across teams, direct AI Agents to resolve requests, and get the insights needed to improve service quality.
Make every customer feel like a VIP
Collaborate across teams, tools, and channels
Pull teammates into a conversation with internal notes, discuss customer issues in Slack threads, and create linked Jira or Asana tasks. Easily manage escalations and handoffs with shared context and visibility.
Build workflows that span your systems
Triage and route on intent, account ownership, or priority. Pull customer records from Salesforce, HubSpot, and every system your team uses. Workflows act on that data, syncing updates and taking the actions that used to be manual.
Deploy AI Agents to resolve complex requests
AI Agents read intent, follow the procedures you write in plain language, and run the multi-step work: pulling info from tools, checking the policy, taking actions like updating the record, and responding to the customer.
Investigate, find answers, and drafts replies with AI
AI Copilot pulls context from past tickets, your documentation, and connected tools to surface the answer and write the first draft. Your team edits instead of starting cold, and gets the answers that would otherwise wait on a senior teammate.
Close the loop: documentation, insights, and self-serve
Documentation that updates itself
AI builds your help center from existing docs and past tickets, then keeps it current by turning every resolved ticket into an article. It flags the docs that have drifted from reality instead of waiting for someone to notice.
Get insights and chat with your support data
Ask AI Insights what is driving your volume and it answers from your own conversations: the themes behind the spike, the recurring issues nobody logged, the quality gaps in how the team replies, and the accounts whose health is sliding.
Self-serve with chat and a customer portal
AI Agents answer on live chat, collect context, and resolve before anything reaches a human. A branded portal lets customers raise requests and track them to resolution without emailing to ask where things stand.
Trusted by teams running complex support on Hiver
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved monthly
“We built accountability into every touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we did not have before.”
Kenedi Padgett
Manager of Scaled Customer Success
40% faster responses
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.”
Jill Tarnoff
Director of customer success
65% faster resolution
