The secure, HIPAA-compliant help desk for healthcare teams
Manage scheduling@, billing@, and records@ from one place, with context from your EHR and billing systems visible inside every request. From there, automate routine work and let AI resolve complex requests end to end.
Respond faster to every patient, provider, and payer request
Assign, track, route, and collaborate on every request
Every email in scheduling@, billing@, and records@ becomes a ticket with an owner, status, and SLA. Internal notes and @mentions keep collaboration in one place, so everyone knows who is handling the request before duplicate replies happen.
Automate routing, triage, and replies
Route requests by type, location, provider, or payer. Send scheduling to the front desk, prior authorizations to the clinical team, and disputes to billing. Routine confirmations go out automatically, so your team can focus on requests that need a person.
Keep PHI visible only to the people handling it
Control access at the mailbox level. If someone does not have access to records@ or billing@, they cannot open the conversations inside it. Your team works patient requests in one workspace without exposing PHI more broadly than necessary.
Bring EHR and billing context into the conversation
Surface appointment history, claim status, and coverage details from your EHR, practice management, and billing systems, then write updates back. Your team can answer a claim-status question without switching to another system.
Bring AI and your clinical systems into the flow of patient support
Let AI Agents handle routine patient requests
AI Agents read the request, retrieve the relevant record, and respond to scheduling, billing, and coverage questions. They can also follow up with payers and referring practices for missing documents, then hand off anything requiring clinical judgment with the full context intact.
Give your team a Copilot for every request
Copilot drafts replies using past conversations, intake policies, payer requirements, and connected context, so your team spends less time searching across systems and documents before responding.
Monitor team performance with analytics and AI
Track volume, workload, first response time, and SLA compliance by location, provider, request type, or any custom field. AI surfaces recurring themes, so you can spot repeat billing questions, emerging bottlenecks, and seasonal spikes earlier.
Trusted by 10,000+ teams for complex support
“Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress. Hiver is a modern and user-friendly solution. I would say Hiver is smart. It really helps our team grow!”
Taylor Garceau
Program Manager
Saved ~20 hours/month
“We’ve seen a huge uptick in the efficiency levels of our staff. In fact, we’ve also seen a significant drop in the number of complaints from patients.”
Jennifer Nguyen
Operations Associate
Efficiency up 50%
“I don’t know what we were doing before because it wasn’t good enough, but Hiver has completely re-invented our communication and efficiency.”
Luke Thompson
Co-owner
62 hours saved monthly
