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Delivering Great Customer Service During a Pandemic: A Guide
Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a remote team.
Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a remote team.
We’re back with a bang and super excited to release our all-new mobile app for both Android and iPhone users.
Every time an employee hits a technical roadblock or has a question about workplace tools, your internal help desk shapes their entire experience. An organized,
Email is an integral part of how companies do customer support. If you notice, most of them use an ID like info@ or support@ where
There are so many different ways to measure customer satisfaction — figuring out which one to send to your customers can become a nightmare. Well,
Hiver is the simplest Zendesk alternative. There’s hardly anything to learn. Setting up takes just minutes. Your team is going to love it.
Excellent customer service is what tops the list of every customer looking for a solution from a business. 90% of American consumers say that customer
Google Business Profile, formerly known as Google My Business, is a free listing on Google. Learn how to set up and optimize it to boost your online visibility.
Most customer support teams obsess over fast replies and ticket resolution times. But here’s what they often overlook: how those replies make customers feel. A
Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile to please irate customers.
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because
Personalization is a key differentiator in the business world. Here are 5 tips that you can use to deliver personalized customer service.
Reducing customer churn rate can dramatically accelerate your revenue growth. This guide contains nifty tactics to keep customers from leaving.
Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about the best methods for measuring customer satisfaction.
Collecting customer feedback is an important aspect of running a successful business. But oftentimes, customers don’t tell you the entire truth. They don’t always want
The article discusses the best ways to deal with angry customers and make them your advocates.
You send out surveys. You ask for NPS scores. You have a live chat window with a CSAT prompt. But what happens next Most companies
Explore Hiver’s Shared Drafts for Gmail: Transform team email collaboration with easy-to-use, integrated features for enhanced efficiency and teamwork.
Link knowledge base articles to customer chats
Customer loyalty is hard to gain, but play your cards right, and you can succeed in creating a life-long relationship with them. Learn how.
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