Run onboarding, support, and
renewals from one workspace
Collaborate across teams on customer work, pull context from every system your team relies on, track customer health, and respond faster with AI.
Tackle complex customer operations with ticketing, collaboration, and workflows
Manage every customer conversation in a single platform
Tackle customer requests across channels like email, chat, voice, and Slack from one place. Manage escalations and handoffs with shared visibility, loop in teammates with internal notes, link requests to Jira or Asana, and discuss issues in Slack threads.
Triage requests and route them to the right owner
Triage and route requests by client, CRM ownership, request type, or account owner. Route the ones landing in personal inboxes into shared ownership too, so nothing sits unattended while the account owner is out.
Pull account context from all your tools
Pull account health, renewal dates, revenue, and customer history from Salesforce, HubSpot, and Gainsight into the conversation. Build workflows that keep those tools in sync: log emails, create cases, and update records without switching tabs.
Stay on top of customer health and sentiment
Hiver AI scores account health from emails, call transcripts, usage, and CRM data, and then flags the accounts whose scores are falling. Your team opens every ticket knowing whether the account behind it is at risk.
Analyze patterns, ensure quality and respond faster with AI
Handle requests end-to-end with AI Agents
AI Agents resolve complex, multi-step requests end-to-end. A customer asks when their contract renews or how many seats they are on: AI Agents pull the answer from the account in Salesforce, check subscription details in Stripe, and reply. Anything that reads as a cancellation goes to a CSM with the history attached.
Investigate and draft replies with AI Copilot
AI Copilot reads the customer request, pulls the account record, past tickets, the relevant help article, and drafts a reply grounded in all three. Your team stops hunting for context across tools and docs.
Make sure every response meets the quality bar
AI QA reviews every conversation and scores it against the rubric you set: tone, accuracy, policy, and resolution. Your team sees which replies fell short and who needs coaching, without anyone having to read transcripts manually.
Spot the pattern before it becomes a churn number
AI groups requests by theme across your conversations: recurring questions, accounts whose health is dropping, and requests missing their SLA. Your team sees which problems keep coming back and fixes the cause instead of answering the same question again.
Trusted by 10,000+ teams
“Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.”
Wes Gibson
Revenue Operations Manager
50% faster first-response times
“We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.”
Kenedi Padgett
Manager of Scaled Customer Success
40% faster response times
“Automations and auto triaging have been phenomenal for us. We have specific clients that are assigned to specific account managers. So as information flows into Hiver, it’s automatically routed and tagged for that individual to work on.”
James Ribera
Director of Account Management
15% more client capacity
