Answer every conversation faster,
from first quote to last mile
Manage customer and carrier conversations across every channel. Resolve requests faster with ticketing, collaboration, workflows, and AI.
Move every load faster, from quote to delivery
Manage requests with clear ownership and collaboration
Track customer and carrier requests across channels with assigned owners and SLAs. Bring teams together through internal notes and @mentions so everyone knows who’s handling what.
Build workflows for routing, triage, follow-ups, and replies
Route and triage on carrier domain, lane, customer, or keyword. Payment confirmations and tracking alerts get tagged and closed on arrival so they never touch your response-time numbers, and threads reopen automatically the moment a customer replies.
Route emails from personal inboxes to the right rep, manage shifts, and hold your SLAs
Create rules to move work out of personal inboxes into shared ownership, so no load sits behind one rep’s unread mail. Configure out-of-office rules so threads reassign when someone is away, and SLAs so the first response stays inside your target.
Pull load context from every TMS
Surfaces load status, container numbers, PO references, and invoice status from your TMS, NetSuite, or Salesforce, then writes updates back. Your rep answers “where is my container” without opening the TMS.
Bring AI into the flow of freight operations
AI Agents respond to quotes, order status, and POD chases
AI Agents read the inbound email, pull the load record from your TMS, send the status update, and chase the carrier for the missing BOL. When a request needs judgment, they hand it to your team with the full context attached.
Copilot drafts replies from past conversations and your freight docs
AI Copilot writes the first draft grounded in your docs, years of resolved threads, tariff and regulatory documents. Your team reviews, edits, and sends.
Monitor team performance with analytics and AI
Track email volume, workload, first response time, and SLA compliance sliced by lane, carrier, customer, or any custom field you use.
Trusted by 10,000+ logistics teams
“We were missing a lot of emails. I had no way of monitoring the workflow. I did not know how long we were taking to reply to emails.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“The addition of Hiver helped free up an employee’s entire workday and actually get them to focus on more important tasks.”
Christina O’Connor
AP/AR Manager
650+ hours saved
“We were psyched that we did not have to use a new software. It was a very smooth transition.”
Michael Sanchez
Operations Specialist
20K+ convos a month
