The support platform for
high-stakes client relationships
In financial services, a slow reply or a missed detail can cost you the relationship. Hiver gives your team one intuitive platform to stay on top of every request, collaborate across teams, and respond faster with AI.
Respond faster to every client and investor request
Assign, track, route, and collaborate on every request
Every email in service@, transfers@, and statements@ becomes a ticket with an owner, a status, and an SLA. Internal notes and @mentions eliminate the CCs and forwards. Your team sees who is handling the transfer request before two people reply to it.
Hold your response clock, and report against it
Set first-response targets that match the clock you are measured on, not a generic SLA. Automatic acknowledgements go out on arrival, reminders fire before a case ages out, and the analytics show compliance by mailbox, request type, or team.
Build workflows for routing, triage, and replies
Triage and route on request type, account, entity, or issuer. Statements to fulfilment, disputes to a named owner, spam and no-action mail tagged and closed on arrival so it never touches your response-time numbers.
Pull account context from every system your team relies on
Hiver surfaces account status, balances, transaction history, and prior cases from your systems into the conversation, then writes updates back. No more hunting for context across ten open tabs.
Resolve complex requests with AI, and see what is driving the support volume
AI Agents resolve balance, statement, and status requests
AI Agents read the request, pull the record, and send the reply. They collect the identifying details a request arrived without, and follow up on the documents a case is waiting on, so your team picks up work that is already actionable.
Copilot drafts replies from past emails, docs, and client records
AI Copilot writes the first draft grounded in your procedures, client fact sheets, and years of resolved threads. Your team edits instead of starting cold, and gets the answers that would otherwise wait on a senior teammate.
Monitor team performance with analytics
Track volume, workload, first response time, and clock compliance by request type, account, entity, or any custom field you use. You see where the queue backs up and which questions keep coming back.
Trusted by 10,000+ teams
“I redirected the incoming fax rule in Dialpad to my Hiver account. Then, I created a rule in Hiver to automatically tag any email as ‘Fax.’ Now, my manager can easily identify faxes, assign them to the right team member, and track progress.”
John Torres
Director of Customer Communication
99% SLA compliance
“Hiver has completely transformed how we manage our workflow. The ability to collaborate within emails and track progress in real-time has eliminated unnecessary delays.”
Jill Tarnoff
Sr. AP Specialist
65% faster responses
“We wanted a solution that could handle the complexity of fintech support but still felt easy to use. Hiver gave us automation, visibility, and collaboration in the inbox our team already uses daily.”
Lemi Orhan Ergin
Co-Founder
130 hours saved
