The agentic helpdesk for
complex customer operations
Hiver is where teams and AI Agents work as one to investigate, triage, and resolve complex customer issues.
The agentic way of working through your support queue
AI Agents resolve requests end to end, on every channel
AI Agents answer from your support docs, past tickets, and tools. Describe a scenario, and the AI Agent runs it: for a refund, it collects missing details, pulls the invoice from NetSuite, checks your refund policy, and posts the refund in Stripe.
AI Copilot investigates, finds answers, and drafts replies
AI Copilot pulls info from years of resolved tickets, your docs, and connected tools to surface the accurate answer. Your team opens every ticket with a drafted reply and the context already in place.
Documentation that updates itself
Hiver AI turns resolved tickets into published articles and flags the ones that go stale when your product changes. Your team stops answering the same question, and customers stop waiting for a reply.
Chat with your support data
Ask what is driving your volume and get the answer from your own conversations: the themes behind a spike after a release, the recurring bugs nobody filed, the quality gaps in how the team replies, and the accounts whose health is sliding.
The support infrastructure your team can trust
Ticketing and cross-team collaboration
Every conversation becomes a ticket with an owner, a status, and an SLA. Pull in engineering, product, or CS with internal notes, work Slack threads inside Hiver, and link Jira or Linear issues to customer conversations.
Workflows that span your systems
Triage and route by intent, account owner, or severity. Pull customer context from Salesforce, HubSpot, and your own product. Every support rep opens a ticket already knowing the plan, the usage, and the customer history.
AI-powered insights
Track volume, workload, first response time, and SLA compliance alongside what your AI Agents resolved and what they escalated. AI also scores every reply against the quality bar you set, so coverage replaces sampling.
Trusted by 10,000+ tech teams
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved monthly
“We built accountability into every touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we did not have before.”
Kenedi Padgett
Manager of Scaled Customer Success
40% faster response rate
“Hiver has completely transformed how we manage our workflow. The ability to collaborate within emails and track progress in real-time has eliminated unnecessary delays.”
Jill Tarnoff
Sr. AP Specialist
65% faster responses
