An easier way to handle tenant
and client conversations
Hiver helps property teams resolve complex client requests with ticketing, collaborate without CCs and forwards, and respond faster with AI.
Respond faster to every owner, tenant, and board request
Assign, track, route, and collaborate on every request
Every email in info@, leasing@, and maintenance@ becomes a ticket with an owner, a status, and an SLA. Internal notes and @mentions replace the forwarding chain that ends with nobody accountable. Your team sees who is handling the vendor escalation before two people reply to it.
Build workflows for routing, triage, and replies
Triage and route on request type, property, portfolio, or sender: leasing enquiries to one team, maintenance to another, accounting to a third. Automated notifications from your management system get tagged and closed on arrival so they never touch your response-time numbers.
Pull property context from tools like AppFolio
Hiver surfaces owner and tenant records, ledgers, work orders, and lease details from your property management system into the conversation, then writes updates back. Your team answers “when is my repair happening” without opening a second system.
Monitor team performance with analytics
Track volume, workload, first response time, and SLA compliance sliced by property, portfolio, request type, or any custom field you use. You see the development generating the complaints and the spike after statements go out.
Bring AI into the flow of property operations
AI Agents respond to client, leasing, and statement requests
AI Agents read the request, pull the record, and send the reply. They chase the vendor for a work order update and follow up on the documents a resale disclosure is waiting on. Anything needing judgment goes to a manager with the context attached.
Copilot drafts replies from past emails and your policies
AI Copilot writes the first draft grounded in your management agreements, lease terms, and years of resolved threads. Your team reviews and sends the reply instead of starting cold.
AI groups requests by theme across all your emails
The vendors who write most, the questions that repeat, the disputes that miss SLA during month-end close.
Trusted by property teams on Hiver
“The backlog has dropped significantly. We’re responding faster, our KPIs have improved, and the team finally has a clear, manageable system. Hiver has made a huge difference in how we work.”
Ema Abogado
Guest Experience Team Manager
90% faster response time
“Hiver isn’t just a long-term partner; it’s a strategic advantage that helps us consistently deliver the highest standards of customer service.”
Nelson Jay Dela Cruz
Deputy General Manager
67% faster response time
“The transparency and collaboration of shared inboxes ensure continuity — clients get timely replies, and team members don’t come back to a backlog after time off.”
Tim Mijzen
Director
80% higher CSAT
