The agentic HR help desk for
complex people operations
Manage people@, benefits@, and payroll@ from one place, with context from your HRIS systems visible inside every request. From there, automate routine work and let AI resolve complex requests end-to-end.
Respond faster to every employee request
Assign, track, route, and collaborate on every request
Every email in people@, benefits@, and payroll@ becomes a ticket with an owner, status, and SLA. Internal notes and @mentions keep collaboration in one place, so everyone knows who is handling what before duplicate replies happen.
Automate routing, triage, follow-ups, and replies
Route requests by type, location, entity, or employment stage. Send onboarding to one owner, immigration to another, pull data from Workday or BambooHR, and automatically follow up on approvals and routine requests.
Let employees self-serve across chat, portal, and help center
Answer policy and process questions in chat, give employees a portal to raise and track requests, and provide a help center for common questions so repetitive work stays out of the queue.
Monitor team performance with analytics
Track volume, workload, first response time, and SLA compliance by request type, location, entity, or any custom field your team uses.
Bring AI and your HR systems into every employee request
Surface employee context from your HR systems
Bring data from Workday, Gusto, Greenhouse, ADP, and other systems directly into the conversation, and write updates back without making your team switch tabs.
Let AI Agents handle routine HR requests
AI Agents can pull records from Workday or BambooHR, answer questions about policies and leave balances, and follow up with employees or vendors when documents are still outstanding.
Give your HR team an AI Copilot
Copilot uses past emails, policy docs, and HR-system context to draft replies and answer questions, so your team edits instead of starting from scratch.
See what employees keep asking about
AI groups requests by theme to surface recurring questions, misunderstood policies, and the cases most likely to miss SLA during high-volume periods like open enrollment.
Trusted by 10,000+ teams for complex support
“Hiver gave us visibility we never had before. We can now track response times, hold teams accountable, and consistently meet our SLAs.”
Wairimu Mathenge
Head of Systems & BI
390+ hours saved
“I don’t know what we were doing before because it wasn’t good enough, but Hiver has completely re-invented our communication and efficiency.”
Luke Thompson
Co-owner
62 hours saved
“We built accountability into every touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we did not have before.”
Kenedi Padgett
Customer Success Manager
40% faster responses
