An easier way to resolve payroll,
HR, and benefits requests
Manage shared inboxes like payroll@ or benefits@: assign ownership to emails, categorize them, track status, and respond faster with AI and automation.
Respond faster to every employee request
Assign, track, route, and collaborate on employee requests
Every email in people@, benefits@, and payroll@ becomes a ticket with an owner, a status, and an SLA. Internal notes and @mentions eliminate the CCs and forwards. Your team sees who is handling the ticket before two people reply to it.
Build workflows for routing, triage, follow-ups, and replies
Build workflows to triage and route on request type, location, entity, or employment stage: onboarding to one owner, immigration to another. Pull info from Workday and BambooHR to automatically reply to routine requests and chase approvals.
Let employees self-serve on chat, a portal, and a help center
Answer policy and process questions on chat, give employees a portal to raise and track their own requests, and run a help center for self-serve. Keep the repeat questions out of the queue.
Monitor team performance with analytics
Track email volume, workload, first response time, and SLA compliance sliced by request type, location, entity, or any custom field you use.
Bring AI and your HR systems into the flow of employee support
Pull context from all your systems
Pull employee data from Workday, Gusto, Greenhouse, and ADP into the conversation, and write updates back. Your team answers requests without opening a second tab.
AI Agents respond to requests on policy and leave balances
AI Agents pull the record from Workday or BambooHR and send the reply. They also follow up with employees and vendors on the documents a ticket is waiting on.
Copilot drafts replies from your emails, docs, and tools
AI Copilot writes the first draft, so your team edits instead of starting cold. It also answers the questions that would otherwise take a senior teammate.
AI groups requests by theme across all your emails
The questions that repeat, the policies employees keep misreading, the cases that miss SLA during open enrollment.
Trusted by 10,000+ teams using Hiver for email support
“Hiver gave us visibility we never had before. We can now track response times, hold teams accountable, and consistently meet our SLAs.”
Wairimu Mathenge
Head of Systems & BI
390+ hours saved
“I don’t know what we were doing before because it wasn’t good enough, but Hiver has completely re-invented our communication and efficiency.”
Luke Thompson
Co-owner
62 hours saved
“We built accountability into every touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we did not have before.”
Kenedi Padgett
Customer Success Manager
40% faster responses
