Take control of your inbox, from RFQs
to order confirmations and shipments
Handle quotes, order updates, and internal coordination with Hiver. Assign ownership to every email in quotes@ or orders@, track their status, and respond faster with AI.
Tackle complex manufacturing operations with
ticketing, collaboration, and workflows
Assign, track, route, and collaborate on every email
Every email in sales@, orders@, and service@ becomes a ticket with an owner, a status, and an SLA. Loop in sales or finance with internal notes and @mentions instead of CCs and forwards.
Build workflows for routing, triage, and replies
Route by request type, product, or account ownership: RFQs to sales, order status to dispatch, and warranty claims to quality. Order confirmations and system notifications get tagged and closed on arrival so they never touch your response-time numbers.
Pull order context from tools like NetSuite and Salesforce
Pull order status, ship dates, part numbers, pricing tiers, and prior quotes from NetSuite and your ERP into the email thread, then write updates back. Your team answers “when does it ship” without opening a second system.
Monitor team performance with analytics
Track volume, workload, first response time, and SLA compliance, sliced by product, team, request type, or any custom field you use. See which customers ask the most questions and where quotes sit too long.
Hand over the repetitive work to AI
AI Agents handle complex requests end-to-end
Deploy AI Agents that run complex multi-step tasks: answering order status from the ERP, raising the sales order off an inbound PO, and chasing the supplier and forwarder when a shipment stalls.
AI Copilot drafts replies to every email
A shipping delay, a refund request, a warranty claim on a part fitted two years ago: AI Copilot drafts each one from your policies, your spec sheets, and years of resolved threads. Your team reviews and sends instead of starting cold.
See what customers and dealers keep asking for
AI surfaces the patterns across every inbox: the customers who ask the most questions, the reps who score lowest on CSAT, and the quotes that miss their SLA.
Trusted by 10,000+ teams
“WhatsApp through Hiver is a game-changer. Customers now share a quick video or photo, and we can often resolve the issue right away without sending an engineer on-site.”
William Ellick
IT & Support Manager
Saved 114 hours a month
“The UK manufacturing industry can sometimes have a reputation for being slow and difficult to communicate with. Hiver has allowed us to break this stereotype and customers have described us as a ‘breath of fresh air’ with our excellent customer service.”
Fin Brown
Project Manager
250% efficiency boost
“Our response time to requests for quotes affects the conversion rate directly. With Hiver, we send out quotes faster than ever. It definitely helps in converting more prospects into customers.”
Myles Schepetin
Marketing Director
Saved 105 hours/month
