The support platform for
high-stakes client relationships
Collaborate across teams, pull client context from your tools, resolve complex requests with ticketing, and respond faster with AI — all from one intuitive workspace.
Coordinate client work across teams, tools, and channels
Collaborate on client work without the CCs and forwards
Pull a colleague into a client thread with internal notes and @mentions instead of forwarding it and losing the history. Work Slack threads inside Hiver, link the project in Asana or Jira, and hand off a conversation with its full context.
Pull client context from every tool
Hiver surfaces the account record, the engagement, the billing history, and prior cases from Salesforce, HubSpot, NetSuite, and the systems your firm runs on, then writes updates back. Whoever picks up the thread knows the client, the scope, and what was promised last month.
Build workflows to triage, route and respond
Triage and route on client, CRM ownership, request type, or account owner: scope questions to the engagement lead, invoice queries to accounts, document requests to the delivery team. Tag by client and project so the reporting holds up across hundreds of engagements.
Report by client, engagement, or team
Track volume, workload, first response time, and SLA compliance sliced by client, project, request type, or any custom field you use. Set different SLAs for different work, so a quotation and a routine question are not measured against the same clock.
Bring AI into the flow of client service
AI Agents resolve client requests end-to-end
AI Agents read incoming requests, pull context from tools, and send accurate replies. They follow up on the approvals and documents an engagement is waiting on, and hand anything needing judgment to your team with the context attached.
Copilot drafts replies from past messages, contracts, and your docs
AI Copilot writes the first draft grounded in your engagement letters, scope documents, and years of resolved threads. Your team saves hours hunting for context across tools and docs.
See what your clients keep asking for
AI groups requests by theme across conversations: the questions that repeat, the clients generating the most back-and-forth, and the requests that miss their SLA. Feed that back into your onboarding and your templates.
Trusted by 10,000+ teams
“The Automations in Hiver help us fix a lot of things that other software tools really fail us with. I could not think of anything that does not work well.”
Tim Mijzen
Director
400+ hours saved monthly
“Managing high-volume client communication without structure was our biggest bottleneck. We needed a system that brought order, accountability, and confidence back into our process.”
James Ribera
Director of Account Management
265 hours saved monthly
“Hiver is a very friendly tool and it doesn’t give you an alien feel. Assigning and composing emails is straightforward. It does away with the complexities of a ticketing system and everything about it is simple.”
Christian Sibayan
Field Operations
2X faster support
