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[Infographic] 11 Key Stats about Customer Support in 2020
When setting standards for customer support, it is important to understand what your customers expect from you.
When setting standards for customer support, it is important to understand what your customers expect from you.
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience in 2020
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to use this feature.
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so important in 2020
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have features while evaluating a customer email management software.
In an ideal world, customers would have no complaints. But, the world is far from ideal. We give you 10 effective tips on how to handle customer complaints.
Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.
In this blog post, we give you a five-step checklist to improve higher education customer service.
Great customer service serves as a powerful differentiator, with retailers and suppliers likely to opt for providers going the extra mile to satisfy end consumers’ demands.
Explore great customer service examples. Learn from the best and boost your brand’s service standards.
The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.
When I first learned to swim, the most challenging part was not going the distance; it was just learning to stay afloat. Once I got
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement customer service automation without losing the personal touch.
Ever had a support experience so seamless, it felt like the agent already knew exactly what you needed? No repeating yourself. No digging up ticket
Our CEO and Co-founder, Niraj Ranjan, explains why and how Hiver’s new positioning – as a customer service solution – came about.
Here’s a detailed 12-step guide to help you choose the best customer service software for your business.
Explore 17 vital customer service skills and learn how to enhance them. Boost your team’s efficiency with our expert tips.
70% of American consumers would prefer spending more money with companies who provide excellent customer service. Customer service metrics are KPIs that give you a clear idea of the contribution your services department is making to the overall progress of your company.
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a remote team.
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