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9 Customer Service Technology Trends You Can’t Miss Out on
Customer service technology is going through a significant change. Here are 9 customer service technology trends you need to look out for.
Customer service technology is going through a significant change. Here are 9 customer service technology trends you need to look out for.
Henry is overwhelmed and unsure about where to begin when he tries to navigate the complexities of university admissions. But then he connects with Natalie,
Have you ever wondered whether your important emails are being read or just sitting unopened in someone’s inbox? Email tracking is essential because it helps
Remember the recent CrowdStrike outage that took down 8.5 million Windows machines? Well, it is a humble reminder of the importance of having proper IT
Let’s say you ordered a product for a special occasion. It turns out to be defective. The next thing you do is call the customer
Think of any tool or platform you recently gave up on. Was it difficult to complete the checkout process? Were there too many steps to
Imagine having a friendly assistant available 24/7, always ready to help with your questions, offer advice, or even just chat. That’s exactly what a chatbot
Picture your customer service or finance team constantly bombarded with emails, struggling to keep up with urgent inquiries or financial requests. The overwhelm is real.
The holiday season not only sees a surge in the volume of orders but also in returns. So, here is a complete guide to ecommerce returns management.
But what if I told you there’s a way to keep your inbox clean and improve internal collaboration? That’s where following certain best practices in
Whether you’re someone that works in a customer-facing role or an internal role, it’s very likely that you find yourself overwhelmed by the sheer volume
AI is quickly becoming a go-to tool in People Ops—and it’s easy to see why. It helps HR teams cut down on repetitive work, streamline
In today’s fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital operations. Email, while not a novel technology, has become vital
Announcement from Hiver about Google Chrome’s latest update – Chrome 115.
Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most popular customer support
Discover how a customer service scheduling software can help reduce manual work, improve efficiency, and drive customer satisfaction.
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket volume.
Here are 10 effective strategies for driving customer happiness and reducing customer effort in support interactions.
Great customer service is fast customer service. And that’s what live chat helps you achieve. But live chat support isn’t just a boon for support
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