
Email Tracking in Outlook: A Complete Guide
Have you ever wondered whether your important emails are being read or just sitting unopened in someone’s inbox? Email tracking is essential because it helps

Have you ever wondered whether your important emails are being read or just sitting unopened in someone’s inbox? Email tracking is essential because it helps

Remember the recent CrowdStrike outage that took down 8.5 million Windows machines? Well, it is a humble reminder of the importance of having proper IT

Let’s say you ordered a product for a special occasion. It turns out to be defective. The next thing you do is call the customer

Not using a ticket management system in 2025 is like a distant dream for customer support teams. Without a ticketing system, your helpdesk will not

Think of any tool or platform you recently gave up on. Was it difficult to complete the checkout process? Were there too many steps to

Imagine having a friendly assistant available 24/7, always ready to help with your questions, offer advice, or even just chat. That’s exactly what a chatbot
A regular helpdesk software records customers’ complaints as support tickets, assigns them to support executives and closes the tickets once the issues are resolved. An

Picture your customer service or finance team constantly bombarded with emails, struggling to keep up with urgent inquiries or financial requests. The overwhelm is real.

The holiday season not only sees a surge in the volume of orders but also in returns. So, here is a complete guide to ecommerce returns management.

Whether you’re someone that works in a customer-facing role or an internal role, it’s very likely that you find yourself overwhelmed by the sheer volume

AI is quickly becoming a go-to tool in People Ops—and it’s easy to see why. It helps HR teams cut down on repetitive work, streamline

In today’s fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital operations. Email, while not a novel technology, has become vital
Announcement from Hiver about Google Chrome’s latest update – Chrome 115.
Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most popular customer support

Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket volume.

Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat widgets.

Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.

Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.

2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
Try Hiver Omni. It runs right in your browser, with no extension to install.
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
No credit card needed
Support customers across channels in one dedicated platform.
Support customers from shared inboxes like info@ right from Gmail.
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
john@acme.com
While creating your password, ensure it has:
Connect with our customer champion to explore how teams like you can leverage Hiver.
An email with the session details is on its way to your inbox. We can’t wait to connect with you!
Meanwhile, here’s how you can learn more about Hiver:
No worries! You can choose a time below, and one of our experts will contact you shortly.