
Hiver Guide: How to Create a Chatbot for Customer Service
Imagine having a friendly assistant available 24/7, always ready to help with your questions, offer advice, or even just chat. That’s exactly what a chatbot

Imagine having a friendly assistant available 24/7, always ready to help with your questions, offer advice, or even just chat. That’s exactly what a chatbot
A regular helpdesk software records customers’ complaints as support tickets, assigns them to support executives and closes the tickets once the issues are resolved. An

Picture your customer service or finance team constantly bombarded with emails, struggling to keep up with urgent inquiries or financial requests. The overwhelm is real.

The holiday season not only sees a surge in the volume of orders but also in returns. So, here is a complete guide to ecommerce returns management.

Whether you’re someone that works in a customer-facing role or an internal role, it’s very likely that you find yourself overwhelmed by the sheer volume

AI is quickly becoming a go-to tool in People Ops—and it’s easy to see why. It helps HR teams cut down on repetitive work, streamline

In today’s fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital operations. Email, while not a novel technology, has become vital
Announcement from Hiver about Google Chrome’s latest update – Chrome 115.
Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most popular customer support

Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket volume.

Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat widgets.
Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.

Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!

Discover what is customer journey optimization and the steps involved in enhancing customers’ interaction with your company along their journey.
An infographic on the top 10 findings from our first-ever customer service benchmark report.

What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their thoughts on this.
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.

Here are 11 things that you must keep in mind while managing a remote customer service team.
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