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8 Takeaways From Customer Service Experts on Live Chat Support
Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat widgets.
Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat widgets.
Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.
Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!
An infographic on the top 10 findings from our first-ever customer service benchmark report.
What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their thoughts on this.
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
Here are 11 things that you must keep in mind while managing a remote customer service team.
2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.
We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and inspirations.
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
We asked 17 Customer Experience leaders how COVID-19 has changed Customer Experience. Here’s what they had to say!
Apart from being hard workers, bees are known for their excellent team work. So, what can team leaders learn from bees about building great teams?
The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been
The notion that ‘Email is dying’ is as much a myth as it is a joke. There might be dozens of swanky messaging apps out
Keeping aside the side effects of technology, there’s no denying that it has made our lives a lot easier. Thanks to a whole slew of
Google announced, a few years back, that more than 2 trillion files were stored in Google Drive by its users. A number that is indicative
The article talks about writing mistakes that can make your emails ineffective and wreak havoc on your projects.
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