G2

Who said you have to leave Gmail
to do brilliant customer support?

Hiver brings all the features of a traditional helpdesk solution
right inside Gmail

Loved by 8000+ teams

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Provide timely customer support from inside Gmail,
using Hiver

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Easy accountability

Delegate emails with a single click. Track emails as actionable tasks that have a status: Open, Pending, and Closed. Email status is visible to every team member which helps in keeping everyone on the same page.

Features: Email Delegation, Email Tags, Activity Timelines, SLAs & Business Hours

Collaborate effortlessly

Forget Cc/Bcc/Forwards. Communicate seamlessly by using Hiver notes with @mentions to rope in your teammates when needed. Get clearly notified if you and your teammates are replying to the same email.

Features: Notes and Mentions, Collision Alerts, Shared Drafts, Email Templates

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Maximize productivity

Get in-depth analytics to identify road-blocks. Use powerful automation and say goodbye to repetitive tasks. Hiver even connects to your favorite business apps.

Features: Analytics, Auto-assignment, Views, Automations, Integrations, Customer Satisfaction Surveys (CSAT)

But wait, there’s more

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Zero transition

Hiver works from inside Gmail, so there’s nothing for new users to learn and adapt to. You can get started in minutes.

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No app switching

All the action happens in your Gmail inbox, so there’s no moving back and forth between tools. Save time and get more work done.

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Security by Google

Hiver does not store your emails, so they continue to live securely on Google’s servers.

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Hiver required minimal training or workflow changes as it integrated nicely with Gmail. With Hiver, we were able to sign up and get going in no time.

Virginia Trowbridge Pulse Manager at Reali
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I’d say Hiver is a Type A personality — someone who’s very organized and has the ability to keep things structured and get things done on time.

Tai Roach Support Manager at Air Comm
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.

Christian Sibayan Manager - Field Operations and Systems at Oxford Business Group
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Everything you need in a reliable and secure
customer support solution

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SOC 2 Type II Attested

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ISO 27001 Certified

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customer support. Get a 7-day free trial

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