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Deliver 5-star service from quote to delivery
Seamlessly assign, track, and monitor queries across the manufacturing cycle to boost efficiency and accuracy.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
Streamline communication workflows across manufacturing teams
Streamline communication
Collaborate with teams handling orders, delivery, and billing, using Notes and @mentions. No CCs or forwards needed.
Quote faster
Automatically assign emails and chats to the right owner for a fast reply. Never let a quote request slip through the cracks again.
Automate workflows
Automate tasks with no-code rules and 100+ app integrations—send order updates, sync with ERPs, and more.
No delays. No confusion. Just 5-star service.
Ensure accountability on every email across orders@, support@ and more
Stay on top of every email from suppliers, distributors, and customers—with clear ownership. Use tags to categorize emails and easily track the status of requests.
Respond faster with access to past conversations and order histories from a single view.
Automate the grunt work and integrate all your apps
Use AI and rule-based workflows to automatically route emails, categorize them, and send order updates by pulling data from tools like NetSuite, WMS, and more.
Connect with 100+ apps to automate tasks across your tools and eliminate manual data entry.
Keep teams in sync and communication seamless
Collaborate behind the scenes with internal Notes and @mentions—no forwards, CCs, and switching between multiple tools. Ensure every customer, distributor, and supplier gets accurate, timely responses.
Enable smart self-service
Leverage AI-powered Chatbots to deflect routine queries and facilitate seamless handover to the right sales rep.
Embed a Knowledge Base on your website so customers can find answers—freeing up your team’s time. Plus, deploy a customer portal so they can log and track their requests in one place.
Make decisions with data-driven insights
Track key metrics like response time, resolution time, and customer feedback to monitor your team’s performance and identify bottlenecks.
Easily customize reports and dashboards to share key insights with your team.
The complete customer service platform
Approvals
Speed up resolutions using approval workflows on customer and employee requests.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Explore why businesses love Hiver
Frequently Asked
Questions
How does Hiver improve email management in manufacturing?
Hiver is a customer service platform built for manufacturing teams. It brings every part of your email and chat workflow—from receiving quotes and processing purchase orders to managing production, delivery, and billing—into one unified system. Best of all, it works right inside your existing inbox, so there’s no disruption to how your team already works.
With Hiver, all communication related to orders—past and present—is centralized and easily accessible. It eliminates the clutter of CCs, forwards, and scattered tools, ensuring complete visibility and no lost details.
How does Hiver support handling repeat orders?
Hiver helps you easily access past conversations and order histories, making it simple to follow up and build on existing customer relationships. Automation rules ensure repeat orders are prioritized and routed to the right team members, streamlining the process.
How does Hiver improve team collaboration?
Collaborate seamlessly across sales, operations, and billing teams using internal notes and @mentions—right inside email threads. Everyone stays on the same page without relying on CCs, forwards, or external tools, helping speed up decisions and order processing.
Can Hiver help manage customer queries more efficiently?
Yes. Hiver functions as a helpdesk for manufacturing teams, enabling you to manage all customer communication in one place. Access to past emails and order details helps your team resolve issues faster and build stronger customer relationships.
What benefits does Hiver offer to sales teams?
Sales teams can respond to inquiries and send quotes faster with Hiver. Built-in collaboration features make it easy to coordinate with finance and operations, reducing delays and ensuring no opportunity is missed.
Can Hiver automate repetitive tasks?
Absolutely. Hiver automates tasks like tagging emails, assigning them based on product lines or expertise, and responding to repetitive questions using AI. This reduces manual work and improves response speed and consistency.
It also integrates with 100+ apps, allowing you to automate repetitive tasks like sending order updates, updating invoice status, and eliminating manual data entry.
How does Hiver help with performance tracking?
Hiver offers powerful analytics to track email volumes, response times, resolution times, and team performance. You can set SLAs, measure CSAT, and ensure your team consistently delivers high-quality service.
10,000+ teams trust Hiver. What about you?
Build stronger customer relationships, at scale with Hiver’s customer service software.
Unlimited users on Free plan ✦ No credit card needed
