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Turn all guest touchpoints into 5-star experiences
Manage all guest and traveller communications from multiple channels in your inbox. Deliver delight to ensure every guest feels valued.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
Boost guest satisfaction and team efficiency with Hiver
Streamline guest communication
Manage all guest and traveller queries across email, live chat, voice and WhatsApp in your Gmail or Outlook inbox to deliver seamless support in real time.
Enable compliant collaboration
Enable internal and external teams to comply with GDPR and other regulations while handling sensitive customer information during cross-team collaboration.
Keep service costs in check
Leverage Hiver’s powerful automation, self-service, and AI modules to tackle high service volumes without driving up your service costs.
Purpose-built for travel and hospitality teams
Manage guest issues across channels
Unify queries from voice, live chat, WhatsApp, portal and emails like support@, bookings@ or claims@—right inside your inbox. Triage them using AI-suggested tags, assign them to the right team members using workflows, and monitor their status in real time.
Made for cross-team collaboration
Use internal Notes and @mentions to enable seamless collaboration across booking, ground staff, vendors, billing and other teams—no more forwards and CCs. Respond faster with pre-written templates and use past context to personalize service for repeat customers.
Support customers faster and smarter with AI
Do more with less using Hiver’s AI. Automatically compose replies for shorter response times, summarize long conversations for seamless handovers, and suggest pre-written templates for faster resolutions.
Reduce costs with self-service
Implement a self-service strategy for your team to reduce costs. Deploy AI Chatbots and a Knowledge Base to accelerate resolutions of FAQS like refund policy, appointment booking, insurance coverage, and more, freeing up your team for complex tickets.
Automate the grunt work and integrate all your apps
Reduce the cognitive load on your service team by using no-code rules to triage and route queries based on their skills, availability, and third-party data. Automatically send out booking confirmations or request guest feedback after check-out.
Connect with 100+ apps to spend less time gathering information and more time focusing on quality care.
Make decisions with data-driven insights
Forecast trends and track key metrics like first response time, average resolution time, and SLA adherence in custom dashboards. Monitor team workload, evaluate performance, and receive instant alerts if high-priority guest requests aren’t addressed promptly, ensuring consistent service quality.
The complete customer service platform
Approvals
Speed up resolutions using approval workflows on customer and employee requests.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Explore why businesses love Hiver
Frequently Asked
Questions
What is a Customer Service Helpdesk for Hospitality and Travel?
A Customer Service Helpdesk for hospitality and travel businesses is a centralized platform that helps manage and resolve guest or traveller queries across multiple channels, such as email, live chat, WhatsApp and phone. It ensures that every booking request, cancellation, special request, or complaint is tracked, routed, and resolved quickly, without juggling multiple tools.
How does Hiver enhance customer support efficiency for hospitality and travel teams?
By integrating directly with your Gmail inbox, Hiver enables your team to:
- Assign and track guest requests and inquiries effortlessly
- Collaborate across departments like front desk, concierge, and reservations using shared notes and tags
- Automate routine tasks like sending confirmations and feedback forms
- Access real-time analytics to improve team performance and guest satisfaction
Can Hiver integrate with other tools we use in hospitality?
Yes. Hiver integrates with over 100 applications, including CRMs, booking engines, and guest management systems. This ensures your team has full context on every guest, from loyalty status to booking history, without switching between platforms.
Is Hiver suitable for non-technical staff like front desk or concierge teams?
Absolutely. Hiver is designed to be intuitive and easy to use, even for non-technical staff. With a familiar Gmail interface, most hospitality teams can get set up in under 15 minutes and be entirely comfortable using the platform within a couple of hours — no technical training required.
How does Hiver handle repetitive guest inquiries?
Hiver uses automation and AI to manage high-frequency guest questions, such as check-in times, cancellation policies, or airport pickup confirmations. This helps reduce manual effort and ensures guests get instant, accurate responses while your team focuses on high-touch interactions.
What kind of reporting and analytics does Hiver provide?
Hiver offers comprehensive analytics dashboards that let hospitality managers:
- Track first response and average resolution times
- Identify peak support hours and common request types
- Monitor team workload and performance
- Generate insights to improve guest service strategies and staff efficiency
How does Hiver ensure data security and guest privacy?
Hiver is built with enterprise-grade security to safeguard sensitive guest information. It offers end-to-end encryption, regular audits, and role-based access controls. Hiver complies with GDPR, SOC 2, and ISO standards, ensuring your communications meet global security requirements.
Faster responses, happier guests—all from your inbox
Supercharge your inbox with Hiver—streamline workflows and get more done, faster.
Unlimited users on Free plan ✦ No credit card needed
