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Healthcare support that’s as reliable as your care
Deliver a seamless patient experience with a centralized healthcare help desk in your inbox. Manage patient billing, medical reports, appointment scheduling, and insurance claims across multiple channels.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
Spend less time on admin, more time on patient care
Improve patient satisfaction
Bring all patient, vendor, and staff queries from email, voice, live chat, and WhatsApp into your inbox for quicker responses.
Enable compliant collaboration
Enable healthcare teams to comply with HIPAA and other regulations while handling sensitive information during cross-team collaboration.
Consistently improve service
Built-in analytics help track performance, identify service gaps, and scale operations during peak times to improve patient care.
Make Hiver your healthcare team’s secret to exceptional service
Manage healthcare issues across channels
Unify queries from voice, live chat, WhatsApp, portal and emails like support@, appointments@ or claims@—right inside your inbox. Triage them using AI-suggested tags, assign them to the right team members using workflows, and monitor their status in real time.
Perfect for cross-team collaboration
Enable seamless collaboration across billing, insurance, vendors, labs, admin, and other teams using internal Notes and @mentions—no more forwards and CCs. Respond faster with access to past conversations from a single view, without confusion or duplication.
Support customers faster and smarter with AI
Do more with less using Hiver’s AI. Automatically compose replies for shorter response times, summarize long conversations for seamless handovers, and suggest pre-written templates for faster resolutions.
Reduce costs with self-service
Implement a self-service strategy for your healthcare team to reduce costs. Deploy AI chatbots and a Knowledge Base to accelerate resolutions of FAQs like refund policy, appointment booking, insurance coverage, and more, freeing up your team for complex tickets.
Automate the grunt work and integrate all your apps
Reduce the cognitive load on your healthcare team by using no-code rules to triage and route queries based on their skills, availability, and third-party data. Automatically send out responses to remind patients of their appointments and check-ups.
Connect with EHRs, appointment tools, medical devices, and more apps to spend less time gathering information and more time focusing on quality care.
Make decisions with data-driven insights
Customize reports and dashboards to share key insights and identify trends. Monitor and improve essential metrics such as response times, patient satisfaction scores (CSAT), SLA compliance, and resolution times.
The complete customer service platform
Approvals
Speed up resolutions using approval workflows on customer and employee requests.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Explore why businesses love Hiver
Frequently Asked
Questions
What is a Healthcare Helpdesk?
A Healthcare Helpdesk is a centralized system designed to efficiently manage and resolve inquiries from patients, families, staff, and external partners. It streamlines communication across multiple channels, ensuring that healthcare teams can track, prioritize, and respond to requests without juggling different platforms.
How does Hiver enhance patient and staff support in healthcare settings?
By integrating directly with your inbox, Hiver enables healthcare teams to:
- Assign and track patient or staff queries effortlessly
- Collaborate internally with shared notes and tags for seamless handoffs
- Automate routine workflows to free up time for critical patient care tasks
- Access real-time analytics to monitor service performance and improve responsiveness
Can Hiver’s Healthcare Helpdesk integrate with hospital systems?
Yes, Hiver integrates with over 100 applications, including EHRs, HMS, CRMs, and other healthcare management systems. This ensures that critical patient and administrative information is easily accessible, allowing staff to respond with full context without toggling between tools.
Is Hiver’s Healthcare Helpdesk easy for clinical and non-technical staff?
Absolutely. Hiver is built for ease of use, ensuring even non-technical staff like nurses, front desk personnel, and administrators can adopt it quickly. With its intuitive interface, teams can be set up in under 15 minutes and be fully operational within a couple of hours.
How does Hiver handle repetitive patient and administrative queries?
Hiver uses AI to automate responses to frequently asked questions, such as appointment scheduling, billing inquiries, and medical report requests. This allows staff to respond faster to routine queries while dedicating more time to complex patient needs.
What kind of reporting and analytics does Hiver offer for healthcare teams?
Hiver provides powerful reporting capabilities to help healthcare institutions:
- Monitor response and resolution times for patient and internal queries
- Track query volumes and identify busy periods
- Evaluate team performance and workload distribution
- Generate actionable insights for process improvements and a better patient experience
How does Hiver ensure patient data security and regulatory compliance?
Hiver maintains the highest standards of security and compliance. To protect sensitive healthcare information, it employs encryption, secure data handling practices, and regular audits. Hiver fully complies with HIPAA, GDPR, SOC 2, and ISO standards, ensuring peace of mind for healthcare providers and patients.
The future of healthcare customer service starts here
Supercharge your inbox with Hiver—streamline workflows and get more done, faster.
Unlimited users on Free plan ✦ No credit card needed
