How to Measure Email Response Time (Plus 7 Tools That Help You Improve It)
Before You Can Improve Response Time, You Need to Measure It Correctly Doing customer support on email is tough because you’re juggling a lot: assigning
Skip to content
Before You Can Improve Response Time, You Need to Measure It Correctly Doing customer support on email is tough because you’re juggling a lot: assigning

ServiceNow is often seen as complex and costly by users. Explore the top alternatives with features, pros, and cons to find the perfect fit for your business.

Need to send a bulk email in Gmail? Follow our step-by-step guide for sending email blasts quickly and efficiently.

Need to write a business email that makes an impact? Follow these easy steps for clear, concise, and professional email communication.

Use AI email triage to streamline email workflows and improve productivity across your team. Achieve Inbox Zero with smart email management today!

Step-by-step guide to recovering deleted emails from Gmail, Outlook, and other email clients, including external recovery tools.

Say goodbye to spam and unwanted emails. Find out the best tools and tips to unsubscribe from emails in bulk.

Understand the importance of a custom email domain and learn practical tips for ensuring your emails reach inboxes and represent your brand effectively.

Discover the top 10 email providers of 2025, comparing features, security, and user experience. Find the perfect email solution for your personal or business needs.

Tired of sending emails one by one? Learn to send multiple emails at once in Outlook and boost your productivity in just a few clicks!

Discover how the round-robin method can improve customer support workflow. Learn the benefits, strategies and best practices to implement the same.

In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.

Effective strategies to lower Average Handle Time (AHT) while maintaining high service quality. Boost efficiency and customer satisfaction with these expert tips.

Explore the benefits of trouble ticketing software, and top tools for efficient issue management, and learn how to improve customer service with Hiver.

Learn how to integrate Jira with Gmail so that you can create tickets from emails easily. This guide helps you and your team reduce toggling between tools and improve operational efficiency
We’ve put together 15 customizable ticket templates to help you supercharge your help desk operations.

Discover the power of dynamic email content. Learn how it works, its benefits, and how to implement it to boost your email marketing effectiveness and engagement rates.
Discover how help desk time tracking can enhance customer support operations with best practices, tools, and strategies to boost productivity and satisfaction.

Customer service technology is going through a significant change. Here are 9 customer service technology trends you need to look out for.
Create and manage Outlook distribution lists easily with this step-by-step guide. Learn how to set up, edit, and use contact groups to streamline your email communication across desktop and web versions.
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
That’s okay. Would you be open to try Hiver’s standalone web-based customer
service platform, which does not require downloading the Gmail extension?
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
Unlimited users on the Free plan ✦ No credit card needed
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
You’ll receive an email shortly with the details. Don’t forget to add to your calendar!
Connect with our customer champion to explore how teams like you leverage Hiver to: