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[Infographic] 11 Key Stats about Customer Support in 2020
When setting standards for customer support, it is important to understand what your customers expect from you.
When setting standards for customer support, it is important to understand what your customers expect from you.
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience in 2020
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to use this feature.
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so important in 2020
Hey Hiver towners! We’re back with yet another set of product updates – a bunch of features that will help you cut the noise, as
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have features while evaluating a customer email management software.
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement. Products in the Leader
In an ideal world, customers would have no complaints. But, the world is far from ideal. We give you 10 effective tips on how to handle customer complaints.
Are you well acquainted with customer psychology? If someone gives you an impromptu business quiz about what makes customers tick, would you pass it with
In this blog post, we give you a five-step checklist to improve higher education customer service.
Great customer service serves as a powerful differentiator, with retailers and suppliers likely to opt for providers going the extra mile to satisfy end consumers’ demands.
Explore great customer service examples. Learn from the best and boost your brand’s service standards.
We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and inspirations.
The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.
When I first learned to swim, the most challenging part was not going the distance; it was just learning to stay afloat. Once I got
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that you care. Here are a few ways.
Ever had a support experience so seamless, it felt like the agent already knew exactly what you needed? No repeating yourself. No digging up ticket
Our CEO and Co-founder, Niraj Ranjan, explains why and how Hiver’s new positioning – as a customer service solution – came about.
We come bearing gifts for the busy bee! We’ve introduced features and enhancements to help you think, work, and collaborate faster.
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
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