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How to Inculcate Empathy in Your Customer Service Culture
Learn how to create a culture of empathy in your customer support team, and you’ll boost satisfaction, drive repeat sales, and build loyalty.
Learn how to create a culture of empathy in your customer support team, and you’ll boost satisfaction, drive repeat sales, and build loyalty.
In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.
Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.
Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
Buying customer service software can be a daunting task. Here’s our guide on the mistakes to avoid while purchasing customer service software
What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their thoughts on this.
Here are 12 things every business owner should keep in mind while scaling their customer service function.
Here are 10 essential things your company needs to do in order to truly delight customers and make them your loyal evangelists.
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to know more.
Here are 11 things that you must keep in mind while managing a remote customer service team.
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
In this post we take a deep dive into the world of B2B customer service and B2B customer service best practices.
2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.
From enhanced automations to our all-new mobile app, here’s everything we did at Hiver to enable you to serve your customers better in 2020!
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what companies should be doing instead.
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
How can your support team stay on top of customer queries and resolve them faster? Here are 9 actionable tips to reduce email resolution time.
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