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Customer Service Mindset: What It Is, Why It Matters, and How to Build It in 2025
When I started in customer service, I heard all the standard rules. The customer is always right. Put them first. Always smile. Never argue. I
When I started in customer service, I heard all the standard rules. The customer is always right. Put them first. Always smile. Never argue. I
Support leaders are under constant pressure to justify spend and improve ROI, especially when per-agent costs climb, and leadership expects clear efficiency gains. When evaluating
CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity
CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity
When customers reach out to you on chat, they expect an instant reply. They don’t want to wait in a queue or repeat information across
CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity
CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity
CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity
Vision Helpdesk looks feature-rich at first, but cracks appear in daily use. The interface is cluttered and hard to navigate, so new agents struggle to
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Customer service leaders today face a tough reality: support volumes are climbing, customers expect faster resolutions, and agents are burning out. There’s no playbook handed
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Discover actionable tips to elevate your holiday-time customer service. Learn how to handle increased volume, boost team morale, and exceed customer expectations during the busiest season.
Let’s consider a scenario in which a new agent fumbles a refund call, and your customer leaves frustrated. Now, your team rushes to fix the
From understanding its undeniable importance to choosing the right software, this guide offers actionable insights for businesses of all sizes. Elevate your customer experience, build lasting relationships, and drive sales—all through the power of live chat.
Discover 5 ways to switch from reactive customer support to proactive customer support and turn your customers into advocates for life.
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