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Customer Experience

How to Create a Unique Value Proposition [5 Real-world Examples]

This blog explores the importance of a unique value proposition (UVP) and provides insights into crafting one effectively. It covers methods such as the ‘jobs to be done’ theory, the value proposition canvas, and Simon Sinek’s Golden Circle model. The article includes real-world examples of successful UVPs from companies like Webflow, Tortuga, Stitch Fix, Evernote, and Duolingo. Additionally, the blog highlights Hiver’s own value proposition, emphasizing its mission to streamline business communication within Gmail.

10 Best Live Chat Software in 2026

Looking for the best live chat app to improve customer service? Here are the top 10 best live chat tools help you offer seamless customer experiences.

Ace holiday customer service

How to navigate customer service during the holiday season

Discover how you can empower your customer service team to deliver stellar support during this holiday season.

How to Use Video Marketing to Support Customer Service

Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!

The Value of Black Friday: Building Customer Relationships to Grow your Business

Learn about the significance of Black Friday loyalty programs in helping build and grow customer relationships.

What Does Great Customer Service Mean to You? Experts Weigh In

We asked 8 customer service experts what great customer service means to them. Use their inputs to deliver memorable customer experiences.

Exclusive Research 2025 – 72% of Customers Switch Brands after a Negative Experience

Hiver surveyed over 1200 consumers in the US to understand changing customer needs, support pain points, and factors that drive loyalty.

Can non-customer-facing-teams impact customer experience?

Can Non-Customer Facing Teams Impact Customer Experience (CX)?

There’s a common misconception that delivering great customer experiences is the responsibility of only support teams.

Why Customer Experience Marketing is your Biggest Asset?

Customer acquisition is costly. Advertisements, promotions, demonstrations, exhibitions, free product sampling, and giveaways all eat away from your marketing budget. In June 2022, Statista calculated

5 Priorities for an Amazing Customer Experience in 2025

Create unforgettable experiences for your customers in 2023 by prioritizing our top five tips to achieve an amazing customer experience.

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How to stop chatbots from upsetting your customers?

Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental chatbot – Tay, a moniker short for Thinking About You,

Customer-Driven Innovation Done Right By 5 Iconic Brands

We take a look at 5 successful brands that paid heed to customer feedback and more importantly, acted on it.

Decoding Customer Psychology: Lessons Learned from Top Brands

We get down to the basics of how applying the principles of customer psychology can improve the quality of customer interactions.

Product-Centric, Customer-Centric, Relationship-Centric. What Should Brands Focus On in 2025?

Discover how you can drive business growth by fostering truly emotional connections and building long-term customer relationships.

Image asking employers to fix CX issues arising out of the the great resignation

Impact of The Great Resignation on Customer Experience

The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in general.

17 Customer Success Email Templates for Every Use Case

Enable productive and meaningful conversations with your customers with customer success email templates for every usecase.

How to Reduce Agent Effort in Customer Service

Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.

How User-Generated Content Impacts Customer Engagement

The best way to create content for your user base is by letting them make it for you. Do that, and your engagement will skyrocket.

Psychological biases people have about your customer experience

We create biases that impact our judgment in making decisions. Let’s take a closer look at how they come into play in customer experience.

Resources that help you improve customer service

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