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Customer Service in Freight Forwarding: A Complete Guide
6 strategies to improve customer service in freight forwarding. Actionable steps that help you build strong relationships with customers, carriers and partners.
6 strategies to improve customer service in freight forwarding. Actionable steps that help you build strong relationships with customers, carriers and partners.
An internal knowledge base is a digital library of company information for your employees. Learn how to set up one and the top tools that can help you with it.
Imagine stepping into Starbucks on your birthday morning, a place where the aroma of coffee is the universal language. You order your usual, and the
Unlock the full potential of your video knowledge base with user-centric features that go beyond the basics. From closed captions and visual cues to multi-language support, discover actionable strategies to enhance user experience, boost engagement, and expand your global reach. Read on to transform your video knowledge base into a powerful, user-friendly tool that adds real value to your customer experience.
Discover the latest live chat statistics and trends. Gain valuable insights on real-time customer communication and improve your business performance.
Learn what is mail merge and how you can use it to personalize conversations. Also, check out the 15 best mail merge chrome extensions.
Imagine walking into a restaurant and being served a dish you didn’t order. What will you do next? You will return the dish and will
Here is how to craft the perfect thank you message for your customers. Find out the benefits, avoid common mistakes, and get free templates to say thanks.
Unlock 11 customer engagement strategies to foster customer loyalty and drive conversions. Your roadmap to building stronger customer relationships starts here.
Starting a business is tough, and costly helpdesk software can add to the burden. This is where trying out a free tool can help you
Ever found yourself digging through outdated help docs or answering the same question for the fifth time this week? While researching this piece, I realized
Learn everything you need to know about help desk automation. Also explore the top help desk automations your business needs.
Help desk metrics help you measure the effectiveness of your customer support team. Here are 15 must-track metrics for 2025.
Master help desk migration with this guide. Learn how to prepare, execute, tackle challenges, and measure the effectiveness of your help desk migration.
A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.
Knowledge bases are like big online help centers. Companies use them to put answers to common questions in a centralized place. This way, customers can
Unlock the full potential of your organization with the ultimate guide to knowledge bases. Whether you’re in Customer Support, HR, Finance, or ITSM, our latest blog post breaks down the key features that make a good knowledge base and offers a comprehensive checklist to ensure you’re getting the most out of this essential tool. Discover how a well-structured knowledge base can streamline operations, improve customer satisfaction, and elevate your team’s performance. Don’t just store information—turn it into actionable insights. Read on to find out how.
Turn those frowns into smiles and those complaints into commendations. It’s not just about solving problems; it’s about turning each customer service scenario into an opportunity for brand loyalty.
Customers don’t care if you’re on five platforms or ten; they care about not having to repeat themselves. Yet, that’s exactly what most end up
This blog discusses the 13 most commonly asked customer service interview questions and provides detailed answers to each. It emphasizes the importance of qualities like empathy, efficiency, and adaptability in providing exceptional customer service and offers tips on how to navigate these questions with confidence to excel in a customer support interview.
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