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10 Examples of Bad Customer Service (And How to Fix Them)
Think about your worst customer service experience. The one where you swore you’d never do business with that company again—and actually meant it. Now that’s
Think about your worst customer service experience. The one where you swore you’d never do business with that company again—and actually meant it. Now that’s
Email signatures are an important part of professional communication. They are more than just a way to sign off your emails; they reflect your professionalism,
When your inbox is overflowing with customer conversations, updates, and follow-ups, finding a specific email can feel like searching for a needle in a haystack.
The holiday season not only sees a surge in the volume of orders but also in returns. So, here is a complete guide to ecommerce returns management.
Proper goal setting in customer support teams is very crucial. It’s more than just about hitting targets; it’s about shaping how teams interact with customers
Discover the advantages, practical applications, and top mobile help desk apps for streamlined customer support on the go.
Explore essential chatbot features that enhance user interaction. Top chatbot features include NLP, integration capabilities, and analytics amongst others.
“Hello! How can I assist you today?” “Hi! I need help tracking my pizza delivery.” “Sure! Can you provide your 12-digit order number, blood type,
Learning how to set up a help desk can be quite daunting. Think about it. You need to select the right software, onboard users, create
Discover how chatbots enhance customer service and how they work. Learn how to build a chatbot for your business.
Want to know more about outsourcing customer service? Explore the top 5 customer service outsourcing companies, benefits, and resources.
Explore how to create an effective customer onboarding strategy. Learn best practices, strategies, and real-world examples for success
On a busy street corner in Seattle, there’s a bespoke tailor shop known for its exceptional suits and even more exceptional service. The owner, Alex,
Today, where instant gratification is not just desired but expected, the role of FAQ software in businesses is akin to having a personal assistant for
If you’re in customer service, Zendesk and Zoho Desk are two names that are hard to miss. These platforms have evolved to become not just
Explore the vital role and responsibilities of Customer Success Managers in enhancing client satisfaction and business growth.
Discover the differences between Zendesk’s all-around customer support solutions and Helpshift’s mobile-first customer service approach. This comparison will focus on how each platform serves different customer support needs, particularly in mobile and digital channels.
In this blog, we contrast Zendesk’s comprehensive customer support platform with LiveChat’s focused approach to real-time customer engagement. We’ll discuss how each platform caters to different aspects of customer service, examining their features, ease of use, and integration capabilities.
This blog offers a side-by-side look at Zendesk’s robust, feature-rich platform and Help Scout’s simpler, more intuitive customer support approach. We’ll delve into each platform’s strengths, ideal use cases, and how they meet different organizational needs in customer service.
This blog compares Zendesk, known for its extensive customer service tools, with HubSpot Service Hub’s CX-focused approach. We’ll explore how each platform suits different aspects of customer relationship management and support, looking at their features, integrations, and usability to guide your choice.
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