First response time is the amount of time taken by a company’s agents to respond to the customer for the very first time. Here are 6 tips on reducing your FRT to deliver faster support.
Who doesn’t use Gmail today?! Recent statistics show that Google’s email service, Gmail, has over 1.8 billion users. That’s how popular it’s become. And that’s
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Today, robust ticketing system is no longer a luxury — it’s a necessity. These systems act as the backbone of customer support, ensuring that every
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AI customer support software can help you save time and improve efficiency. Read about the top 9 AI customer support software solutions.
There’s no doubt that AI chatbots make customer service more efficient. But one of their biggest drawbacks is that they lack contextual understanding. Imagine talking
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In our latest blog, we tackle the art of crafting webinar invitations that people actually want to click. Here are 9 effective templates you could use encourage customers to sign up for your webinar.
Imagine a scenario where your business could streamline and act on every customer query in a timely manner. It’s not wishful thinking. That’s what ticketing
Think of customer service tickets as more than just digital sticky notes. They’re pathways to understanding, communicating, and connecting with your customers. Its types, priority levels, categories – these aren’t mere classifications but a language that translates needs into actions. They’re a system, a method to the madness of keeping customers happy and heard.
The way teams communicate and collaborate has been changing over the years. Most of it is down to technology. If you take the last 10
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s extremely time-consuming to be checking every customer
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
The effectiveness of your customer service is the difference between customers flocking to your brand or fleeing toward the competition. But in the age of
Customer support can make money for your business. I heard this on a podcast, and I couldn’t agree more. Regrettably, not all companies share this
From real-time chat solutions to robust ticket management systems, these 10 Chrome extensions are designed to boost your team’s productivity and enhance customer interactions.
We elaborate on everything you need to know about support ticketing systems and what you should look for when choosing one.
Discover everything you need to know about an accounts payable helpdesk and why your business needs one.
Explore this comprehensive blog, to discover the benefits, essential components, and effective best practices that will elevate your business’s online customer service game.
Learn everything you need to know about popular helpdesk tools available in the market for small businesses.
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