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Nextiva has long been a reliable name in business communication, especially for teams that rely heavily on VoIP-based phone support. But over time, many users have hit the same roadblocks: choppy call quality, a confusing interface, and limited multichannel capabilities.
These issues might seem small at first. But when they start affecting customer conversations, team productivity, or onboarding new agents, they quickly add up.
If you’re here, you’re probably asking the same question others have: “What are some better Nextiva competitors out there?”
This guide breaks it down for you. We’ve reviewed 15 of the best alternatives to Nextiva based on what actually matters: ease of use, VoIP reliability, multichannel support, and how well they fit into modern support workflows.
Table of Contents
- What Is Nextiva?
- Why Are Businesses Looking for Nextiva Alternatives?
- Top 15 Nextiva Competitors To Check Out in 2025
- How To Choose the Best Nextiva Alternative?
- Choose a Nextiva Alternative That Works For You
- Frequently Asked Questions (FAQs)
What Is Nextiva?
Nextiva is a cloud-based communication platform that unifies voice, video, messaging, and collaboration into a single, easy-to-use interface. Designed to enhance team interactions and customer engagement, it offers a suite of tools including VoIP phone systems, video conferencing, team chat, and other collaborative features.
While Nextiva provides various features for a unified customer experience, it is particularly recognized for its reliable VoIP services, offering functionalities like call analytics, virtual receptionists, and CRM integration.
Consider an e-commerce business where voice calls are the primary channel for customer support. The support team often handles inquiries about products, shipping updates, and returns.In such scenarios, Nextiva can be a valuable tool by:
- Automatically routing calls to appropriate departments using its auto-attendant feature.
- Providing call analytics to identify peak hours and optimize staffing.
- Recording calls to ensure agents adhere to quality standards
This enables the support team to operate more efficiently, delivering faster and more reliable service to customers.
Why Are Businesses Looking for Nextiva Alternatives?
Nextiva checks a lot of boxes on paper—VoIP, video, messaging, collaboration. But for many teams, the real-world experience doesn’t live up to the promise.
Across review platforms, users consistently flag issues that make day-to-day communication harder, not easier. If you’re relying on phone systems to manage support or sales, these problems can quickly snowball.
Here are some of the most common concerns raised by Nextiva users:
1. Clunky, hard-to-use interface
Many users describe the platform as unintuitive, especially when it comes to managing call flows, voicemail, or navigating the admin portal. The mobile and desktop apps get particularly low marks for usability.
Pretty much every aspect of this phone service is second rate; the mobile app gets a C-; the online admin portal gets a C; it is difficult to manage callflows and voicemails. Desktop app gets an F as it does not make managing any aspect of my experience better. Does not meet any of the things you might expect from a modern, software-first VOIP system. Difficult to use. Oh and then customer service is actually worse than the service itself.
– David R., Director of HR | Nextiva user
2. Steep learning curve for basic tasks
Something as fundamental as transferring a call can take multiple steps to learn. For growing teams, this means longer onboarding, more training time, and higher chances of human error.
3. Reliability issues
Dropped calls, unstable connections, and app crashes are frequent complaints. And when updates are rolled out, things often get worse before they get better.
The service is very unreliable. It is not the most intuitive or user-friendly. Often, training others with its capabilities is very cumbersome and confusing. For example, transferring calls can be tricky and takes time to master.
The app often crashes and is not reliable at all. Whenever there is an update, prepare for Nextiva to have lots of issues for a period of time. Customer Service is absolutely awful and unhelpful.
– Melissa. E | Nextiva user
4. Poor customer support
Technical issues are frustrating enough on their own. But several users report that getting help from Nextiva’s support team is equally painful.
If these sound familiar, it might be time to consider switching to a platform that better supports your team’s customer service workflow, and delivers the kind of reliability and support you expect.
Top 15 Nextiva Competitors To Check Out in 2025
So, we’ve talked about the frustrations some users face with Nextiva. The good news? You don’t have to settle. There are plenty of Nextiva competitors in 2025 that offer a more intuitive experience, better reliability, and features built for modern customer support teams.
Here are 15 alternatives worth exploring:
| Tool | Features | Pricing | G2 rating | Best For |
|---|---|---|---|---|
| Hiver | 👉Centralized platform 👉Multichannel support 👉Automation capabilities 👉AI copilot for answering queries | Has a free plan. Paid plans start from $19/user/month. | 4.6/5 ⭐ | Email-first support teams |
| CallHippo | 👉Smart call routing 👉Global numbers that work across the globe 👉Power dialer | Starts at $16/user/month | 4.4/5 ⭐ | Global call routing |
| Five9 | 👉Omnichannel routing 👉AI-powered virtual agents 👉CRM integration | Starts at $119/user/month. | 4.0/5 ⭐ | Enterprise call centers |
| Grasshopper | 👉Call forwarding 👉Voice mail transcription 👉Desktop and mobile apps | Starts at $14 per month for one number and three extensions. | 4.0/5 ⭐ | Small businesses in the US/Canada |
| Ooma | 👉Virtual receptionist 👉Call recording 👉CRM integration | Starts at $19.95/user/month | 4.6/5 ⭐ | SMBs needing basic VoIP |
| Talkdesk | 👉Omnichannel system 👉Real-time analytics 👉CRM integrations | Starts at $85/user/month | 4.4/5 ⭐ | AI-powered omnichannel support |
| GoTo | 👉VoIP phone system 👉Interactive AI assistant (Copilot) 👉IT support tools | Starts at $27/user/month. | 4.4/5 ⭐ | IT and communication combo |
| RingCentral | 👉Cloud-based phone system 👉Team collaboration features 👉Video meetings | Starts at $20/user/month | 4.0/5 ⭐ | All-in-one communications |
| 3CX | Unified communications platform 👉Contact center solutions 👉CRM integration | There’s a free plan. Paid plans start from $275/year. | 4.4/5 ⭐ | Flexible on-prem/cloud setups |
| Google Chat and Gmeet | 👉Live voice calls 👉Cross-platform accessibility 👉Security and compliance features | Starts at $6/user/month. | 4.6/5 ⭐ | Teams using Google Workspace |
| Zoom | 👉Zoom phone 👉AI companion 👉Integration capabilities | Has a free plan. Paid plans start at $13.33/user/month. | 4.5/5 ⭐ | Unified video + phone |
| Vonage | 👉Marketplace of integration tools 👉Mobile and desktop apps 👉SmartWAN to optimize network quality | Starts at $13.99/user/month. | 4.3/5 ⭐ | Voice + team messaging |
| Dialpad | 👉Transcribes calls in real time 👉Displays relevant caller info instantly 👉Robust integration options | Starts at $15/user/month. | 4.4/5 ⭐ | Real-time AI call support |
| 8×8 | 👉Real time file sharing option 👉intelligent IVR and skills-based routing 👉robust metrics and speech analytics | Custom pricing | 4.0/5 ⭐ | International voice coverage |
| OpenPhone | 👉Voicemail transcriptions 👉Skill based assignments 👉IVR)Analytics reporting | Starts at $15/user/month | 4.7/5 ⭐ | Affordable business calling |
1. Hiver
Hiver turns Gmail or Outlook into a fully functional customer service platform, without adding extra tabs, dashboards, or learning curves. Unlike Nextiva, which is heavily phone-focused, Hiver takes a multichannel approach that includes email, phone, live chat, and WhatsApp.
Teams can manage all customer conversations from the inbox they already know—while automating tasks, collaborating in real time, and tracking performance with powerful reporting and AI assistance.
Best for: Email-first teams that want multichannel support without switching to a complex helpdesk
Key features
- Manage email, live chat, phone, and WhatsApp from a centralized platform
- Automate repetitive tasks like tagging, routing, and assignments
- Track SLAs, CSAT, and team performance with built-in analytics
- Collaborate using internal notes, @mentions, and shared drafts
Why choose Hiver over Nextiva?
Hiver gives you the flexibility of multichannel support without the complexity of switching to a full-blown helpdesk. It runs directly inside Gmail or Outlook, so your team can start using it right away, without extensive training. You also get reliable 24/7 support and a transparent pricing model, with plans starting lower than Nextiva’s.
While Nextiva’s plans start at $20/user/month, Hiver offers a forever-free plan for small teams, and its paid plans begin at $19/user/month.
“Absolute game changer for our team”
The integration of Hiver into Gmail is hands-down the best feature. When searching for a shared inbox I did not want something that would require having yet another tab open. I needed something that would work with the system that my team was already using.
Patience S. | G2
Pricing:
Hiver offers a forever-free plan. Paid plans start at $19/user/month.
2. CallHippo
CallHippo is a cloud-based VoIP system built for businesses that rely heavily on outbound calling. It offers quick setup, global virtual numbers, and productivity features like power dialers and smart call routing—all designed to reduce manual work and improve call efficiency.
Compared to Nextiva, CallHippo is often seen as easier to deploy and more flexible for international operations. Its dashboard is straightforward, and it integrates with tools like Salesforce, HubSpot, and Zendesk to help agents work smarter.
Key features:
- Smart call routing to direct calls to the right agents or teams
- Buy global virtual numbers in 50+ countries for local presence
- Power dialer to automate outbound call campaigns
- Call analytics to track duration, quality, and agent performance
- CRM integrations to centralize contact data
- Call recording for QA and training
Pros:
- Quick to set up, even for non-technical teams
- Ideal for building global sales/support operations
Cons:
- Cost increases per number
- Some users report occasional service interruptions and UI lags
It is expensive to buy numbers from this software and the UI is not very good even after high prices.
CallHippo user | G2
Pricing:
Starts at $16/user/month.
3. Five9
Five9 is a robust cloud contact center platform built to handle customer interactions across voice, email, chat, SMS, and social media. It’s especially strong in automation and workforce management, making it a go-to choice for enterprise teams with high volumes and complex workflows.
What sets Five9 apart is its ability to integrate deeply with CRMs like Salesforce, giving agents full customer context before picking up a call. Its AI capabilities also allow teams to automate routine inquiries using virtual agents, improving efficiency without adding headcount.
Key features:
- Omnichannel routing across voice, chat, email, SMS, and social
- AI-powered virtual agents to handle common customer queries
- Native CRM integrations (Salesforce, Zendesk, Microsoft Dynamics)
- Real-time analytics and customizable dashboards
- Workforce management tools to forecast demand and optimize schedules
Pros:
- Flexible API-based setup makes it easy to customize call flows
What I like best about Five9 is its flexibility and ease of integration with APIs, which allows seamless customization of IVRs and workflows to meet specific business needs. The platform’s scalability and omnichannel capabilities make it highly effective for managing large volumes of customer interactions across multiple channels.
– Joel R | G2
- Scales well for enterprise-level teams
- Proactive customer support
Cons:
- Steep learning curve due to feature complexity
- Call quality issues and occasional dropouts reported by users
- High starting price makes it less ideal for smaller businesses
Pricing:
Starts at $119/user/month.
4. Grasshopper
If all you need is a professional phone number and a way to manage business calls on the go, Grasshopper gets the job done without any hardware or complex setup. It’s designed for teams that want to separate work calls from personal ones while using the same devices they already have.
Where Nextiva aims for full-fledged VoIP capabilities, Grasshopper keeps things lightweight, mobile-friendly, and easy to manage. This is perfect for lean teams that value simplicity.
Key features:
- Choose local, toll-free, or vanity numbers (like 1-800-GoFedEx)
- Forward business calls to any mobile or landline number
- Voicemail transcription delivered straight to your inbox
- Send and receive business texts from your dedicated number
- Access via desktop and mobile apps—no desk phone needed
Pros:
- Simple setup, no hardware or IT help required
- Affordable for startups, freelancers, and local businesses
Grasshopper is cost-effective and easy to use.
– Grasshopper user | G2
Cons:
- Customer support isn’t always responsive
- Limited to U.S. and Canada phone coverage
- Occasional call glitches and app sync issues
Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee’s phones never rang.
–Joel D | GetApp
Pricing:
Starts at $14/month for one number and up to three extensions. Ideal for lean teams needing quick, professional phone access.
5. Ooma
Ooma is a business VoIP solution built for teams that want a professional-grade phone system, without dealing with overly complex configurations. From call routing and recording to video meetings and CRM integration, Ooma covers the essentials and then some.
Compared to Nextiva, Ooma is often seen as easier to deploy and more intuitive for smaller teams.
Key features:
- Virtual receptionist for auto-routing and greeting callers
- Intuitive mobile and desktop apps for anywhere access
- Call recording for training, compliance, and quality checks
- Built-in video conferencing—no extra tools required
- CRM integration to keep customer context in one place
Pros:
- Wide feature set that’s easy to activate and use
- Texting, smart routing, and fallback answering included
- Hardware support available, but not required
Ooma is great. It has so many capabilities we didn’t have before we started with them. They’ve really made our processes more efficient. Customers can text us, Ooma automatically sends our phones to the answering service if we’re unavailable for a call or lines are down, you can route certain calls to certain numbers, they have chat or call in customer service if we’re having problems, a dedicated marketing rep, etc. The possibilities are endless, and it’s so easy to use. It was simple to implement from the start and the hardware provided works great. We love Ooma!
-Ashley M. | G2
Cons:
- Fully cloud-based—requires strong internet to avoid downtime
- No fallback to analog lines during outages
My only complaint is that when the internet goes down, so do our phones (as opposed to using a regular phone line)
– Jade W | G2
Pricing:
Starts at $19.95/user/month. Good value for teams that prioritize ease of use and voice quality over deep customization.
6. Talkdesk
Talkdesk is a cloud-based contact center solution designed to support high-volume, multichannel customer interactions. It helps businesses manage conversations across phone, chat, email, SMS, and social—all in one centralized workspace.
Its real differentiator? Smart automation. With AI-powered virtual agents and real-time agent assistance, Talkdesk helps support teams handle routine tasks more efficiently while staying focused on complex queries.
Key features:
- Omnichannel platform for managing voice, chat, email, SMS, and social
- AI virtual agents to handle FAQs and reduce live agent load
- Real-time guidance and next-best-action suggestions for agents
- Built-in dashboards for performance tracking and reporting
- Integrates with CRMs like Salesforce, HubSpot, and Zendesk
Pros:
- Highly configurable and can be customized for different business needs
- Easy onboarding and intuitive interface for most users
Cons:
- Users report minor bugs with live dashboards and reporting views
- Limited knowledge base content makes deeper configuration harder
- Customer support could be more responsive for technical issues
I don’t think there are enough Guides and helpful tips for learning the system.
Knowledge Base, Explore, and Data Dictionaries are nice, but there should be a much more in-depth guide to using the Reporting System in specific.
Real time bugs with the Live Dashboards can be frustrating, but they are only visual errors and not real affected calls.
Customer Support ticketing system could use an upgrade, bringing it more in line with other offerings.
–Zane R. | G2
Pricing:
Starts at $85/user/month. Best suited for teams that can fully leverage its AI and omnichannel features.
7. GoTo
GoTo isn’t just a VoIP tool, it’s a full suite that combines business calling, video meetings, team messaging, and IT helpdesk tools. That makes it a compelling alternative to Nextiva, especially for companies that want one system for both communication and remote device management.
The real standout is GoTo Resolve: an IT support tool built into the platform that allows agents to troubleshoot devices from anywhere.
Key features:
- VoIP system with call routing, auto-attendants, and voicemail-to-email
- HD video conferencing for up to 250 participants
- AI assistant (Copilot) to transcribe meetings and surface insights
- Team messaging and file sharing
- Remote access and IT device management tools
Pros:
- Combines communication + IT in one subscription
- Reporting dashboard is highly customizable
- Remote device troubleshooting works smoothly on mobile
GoTo Resolve has made it easy for me to provide remote assistance to users and where when I’m anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
–Ruban B | G2
Cons:
- Costs can ramp up quickly with optional add-ons
- Some users report slower performance after recent updates
Pricing:
Starts at $27/user/month. Best suited for teams looking to streamline both communication and IT workflows under one roof.
8. RingCentral
Unlike Nextiva, which is primarily focused on VoIP, RingCentral is built to streamline all forms of business communication—from calls and video meetings to team messaging and customer service. Its platform brings together everything your team needs to connect and collaborate, while offering enterprise-grade features like AI-powered routing, live monitoring, and advanced analytics.
Key features:
- Cloud-based phone system with custom call flows and routing
- Omnichannel contact center: voice, chat, email, and social media
- AI capabilities: voicemail transcription, call analytics, automated workflows
- Built-in messaging and file-sharing for team collaboration
- HD video meetings with screen sharing and breakout rooms
Pros:
- Reliable even on low-speed internet connections
- Advanced analytics and reporting help optimize performance
The stability of the signal, even when the internet speed is low, the connection is solid.
– Gus T | G2
Cons:
- Can feel overwhelming at first due to feature overload
- AI capabilities are an added cost and not included in base plans
Pricing:
Starts at $20/user/month. Ideal for teams that want full omnichannel capabilities and are ready to invest in advanced features.
Recommended reading
9. 3CX
3CX stands out from typical VoIP providers like Nextiva by offering complete deployment flexibility. You can host it on-premise, in a private cloud, or go with their hosted solution—making it a great option for IT-led teams that want more control.
It also breaks the mold on pricing: instead of charging per user, 3CX follows an annual license model, which can be significantly more cost-effective for growing teams.
Key features:
- Unified communications: voice, video calls, live chat, messaging
- Contact center tools: call queuing, IVR, and real-time reporting
- CRM integrations with Salesforce, HubSpot, and others
- Mobile + desktop apps for iOS, Android, and Windows
- Flexible deployment: on-prem, cloud, or hybrid
Pros:
- Annual license model avoids per-user fees
- Customizable setup based on business needs
- Free plan available for up to 10 users
Cons:
- Initial configuration can require technical know-how
- Users report occasional call quality and Bluetooth issues
There were times when it has some connectivity issues and calls dropped too. Sometimes faced some problems while connecting with Bluetooth headphones.
–Kanishak S. | G2
Pricing:
Free plan available for up to 10 users. Paid plans start at $275/year, ideal for teams looking for predictable, flat-rate costs.
10. Google Workspace – Google Chat & Gmeet
Google Chat and Google Meet aren’t traditional VoIP systems like Nextiva, but if your team mostly collaborates via messaging, video calls, and Gmail, they can cover a lot of ground. Both tools are deeply integrated into the Google Workspace ecosystem, making them a seamless choice for internal communication and lightweight customer touchpoints.
While they lack advanced VoIP features like call routing or analytics, they excel in usability, device accessibility, and cross-tool integration.
Key features:
- Start voice calls directly from Google Chat—no app switching
- Host high-quality video meetings via Google Meet
- Works across desktop, mobile, and tablets
- Built-in with Gmail, Calendar, Drive, and other Google apps
- Strong security and compliance built on Google’s infrastructure
Pros:
- Frictionless experience for Google Workspace users
- Affordable plans with built-in access to productivity tools
Cons:
- Missing key VoIP features like auto-attendants or call tracking
- Internet-dependent, no backup if the connection drops
Pricing:
Not available as standalone tools. Included in Google Workspace plans, which start at $6/user/month.
11. Zoom
Zoom is best known for its video meetings, but it’s evolved into a full-fledged communication suite with the launch of Zoom Phone, a cloud-based VoIP service that lives inside the same app. For teams already using Zoom for meetings, it’s an easy next step to bring in voice, chat, and even AI-powered productivity features.
While it’s not a traditional contact center tool like Nextiva, Zoom is a strong pick for companies that value seamless collaboration and minimal setup.
Key features:
- Zoom Phone: Voicemail transcription, call recording, call forwarding
- HD Video conferencing: Screen sharing, breakout rooms, virtual backgrounds
- AI Companion: Meeting summaries, action item suggestions, and live notes
- Team chat: Messaging and file sharing across devices
- Integrations: Connect with Salesforce, Microsoft 365, Google Workspace
Pros:
- Unified platform for meetings, voice, and messaging
- High user adoption and easy onboarding
- Strong ecosystem of productivity tool integrations
Cons:
- Cloud-based: relies heavily on stable internet connection
- Support responsiveness can vary, especially on lower-tier plans
Pricing:
Free plan available with basic features. Paid plans start at $13.33/user/month.
12. Vonage
Vonage offers a unified suite for voice, video, messaging, and contact center operations. It stands out for its flexibility, thanks to modular features and a wide integration ecosystem. Unlike more rigid VoIP platforms like Nextiva, Vonage allows teams to build a communication stack that fits their exact needs.
Its SmartWAN feature helps ensure high-quality voice calls even on variable networks, making it a solid choice for hybrid or remote teams.
Key features:
- Vonage app center: Access a marketplace of productivity and CRM integrations.
- Mobile and desktop apps: Enable seamless, on-the-go communication.
- Business SMS and team messaging: Collaborate through real-time messaging and file sharing.
- Unified platform: Combine voice, video, SMS, and messaging in one system.
- SmartWAN: Optimize network quality to reduce call drops and jitter.
Pros:
- High-quality call performance even in lower-bandwidth scenarios
- Modular setup and rich integration options
- Supports remote and mobile work environments
This voice quality of calls and instant web conference option makes it far better than its competitors, moreover there is an option through which you can connect wiith the people within the company via text, calls or even web call as well. Highly recommended for a new start up and even for those who were using other products for VOIP.
–Karan S | G2
Cons:
- Customer support can be slow to respond
- Some users report difficulty with integrations on specific tools
Pricing:
Starts at $13.99/user/month. Good value for businesses that want control over how their communication tools evolve.
13. Dialpad
Dialpad combines VoIP calling, messaging, video meetings, and AI, making it a well-rounded alternative to Nextiva. What truly sets it apart is its real-time AI engine, which transcribes calls, analyzes sentiment, and even suggests responses during live conversations.
The platform is also lightweight and intuitive, with clean mobile and desktop apps and over 70 popular integrations.
Key features:
- Transcribes calls in real time, detects sentiment, and offers intelligent suggestions.
- Displays relevant caller info instantly, like recent tickets or notes.
- Connect with tools like Salesforce, Google Workspace, and Microsoft 365.
- Available for iOS, Android, Windows, and macOS.
Pros:
- Real-time AI helps agents respond faster and smarter
- Sleek interface and smooth user experience
- Great for hybrid teams who need calling + collaboration in one place
Cons:
- Call quality may drop in poor internet conditions
- Minor UX quirks—like saved contact names not showing or sticky modals failing
When we type the phone number that is already saved in my contact list, it doesn’t come up with the saved contact name. It creates a contact if we save them.2. The transcript modal during the call is not sticky, it closes down as soon as we click somewhere else. It should remain open until we close it.
–Dialpad user | G2
Pricing:
Starts at $15/user/month. Well-suited for teams looking to leverage AI without needing a complex enterprise setup.
14. 8×8
8×8 is built for scale. It’s a unified communications platform designed to serve globally distributed teams with voice, video, chat, and contact center capabilities. What sets it apart from alternatives like Nextiva is its support for unlimited international calling in over 48 countries.
In addition to communication tools, 8×8 also offers AI-based routing, speech analytics, and extensive reporting capabilities to help teams deliver smarter, more efficient support.
Key features:
- Supports real-time internal communication and file sharing
- Intelligent IVR and skills-based routing for faster resolution.
- Offers robust metrics and speech analytics to drive performance improvements.
Pros:
- Easy to set up for new agents and admins
- Flexible skill queue management
- Proactive vendor support
The setup of a new agent is easy.
I like the ease with which an agent can add or remove themselves from a queue/skill.
setting up an audit form in Quality Managment was easy.
–Deanna V. | G2
Cons:
- Dashboard customizations are limited
- Some users report integration issues with third-party tools
Pricing:
Pricing plans are not explicitly mentioned on their website. You need to contact their sales team to get a custom quote.
15. OpenPhone
OpenPhone is a modern phone system designed for growing teams that want to streamline business calls and texts, without relying on traditional VoIP setups. Its standout feature? Shared phone numbers, which allow multiple team members to manage communication from a single business line.
It’s also deeply integrated with CRMs like HubSpot and Salesforce, helping you keep every interaction tied to a customer profile.
Key features:
- Unlimited calling and messaging across the U.S. and Canada.
- Get quick access to written versions of voicemails.
- Route calls to the right person or department.
- Record conversations for training and quality control.
Pros:
- Affordable pricing makes it startup-friendly
- Intuitive interface—easy for non-technical teams to navigate
Cons:
- Some users report occasional voice lags during calls
- Slight learning curve when setting up advanced features
The biggest downside to OpenPhone is that sometimes there is a lag in the call between you and your customer.
–Kyle B. | G2
Pricing:
Starts at $15/user/month. A great option for small teams that need shared numbers and simple workflows.
How To Choose the Best Nextiva Alternative?
Choosing a communication tool is about finding a platform that works the way your team does. The right solution should simplify your workflows, scale with your growth, and help your team deliver great customer experiences consistently.
Here’s what to look for:
- Define your primary needs: Do you primarily need phone capabilities, or are you looking for multichannel communication (like email, chat, and WhatsApp)? For example, if your team handles support over email and phone, a tool like Hiver—which combines both in one place—might be a better fit than a voice-only platform.
- Look for scalability options: As your team grows, so will your communication needs. Choose a platform that lets you easily add users, activate new channels, and automate more workflows, without starting from scratch.
- Prioritize simplicity: Powerful features don’t mean much if your team struggles to use them. Go for tools with intuitive interfaces and minimal learning curves. For instance, Hiver works inside Gmail or Outlook, so agents can hit the ground running in no time.
- Customer support availability: When issues pop up, you’ll want responsive, reliable customer service. Look for tools that offer 24/7 support and hands-on onboarding.
- Cost vs. value: Cheaper isn’t always better. Evaluate what you’re getting for the price—does the platform include the features you need, or will you end up paying for costly add-ons? Opt in for a tool that has transparent pricing plans.
- Security and compliance: Especially if you handle sensitive data, choose a tool that meets your industry’s security standards and compliance requirements (like GDPR, HIPAA, etc.).
Recommended reading
Customer Data Protection: Strategies, Best Practices and Compliance
Choose a Nextiva Alternative That Works For You
Switching to a better communication platform doesn’t have to be complicated. The key is to choose a tool that fits your team’s needs, simplifies processes, and helps you deliver excellent customer experiences.
And, if you are ready to start trying out options, let me tell you, Hiver is an excellent alternative to Nextiva.
- It works within the familiar interface of Gmail and Outlook,
- Offers features like shared inboxes, multichannel support, and real-time collaboration – to help you manage customer interactions effortlessly.
- Comes with really handy AI capabilities that help you summarize conversations.
And the best part? It comes with a forever-free plan!
Frequently Asked Questions (FAQs)
- What is the best alternative to Nextiva?
The best Nextiva alternative depends on your business needs. If you’re looking for multichannel support with minimal setup, tools like Hiver and Dialpad are strong options. For enterprise-grade voice support, Five9 or RingCentral may be a better fit. - Is Nextiva better than RingCentral?
RingCentral offers broader functionality than Nextiva, including more advanced analytics, team messaging, and a deeper omnichannel contact center. However, Nextiva may be easier for smaller teams focused purely on VoIP. - Can I switch from Nextiva to another provider without losing my data?
Yes. Most VoIP and contact center providers support porting your number and transferring call logs, recordings, and contacts during migration. Always confirm data portability options with your new provider before switching. - Why is Hiver a good alternative to Nextiva?
Unlike Nextiva, which focuses on phone-based support, Hiver offers a multichannel platform that includes email, live chat, WhatsApp, and phone—all inside Gmail or Outlook. It’s ideal for teams that want structured support without switching tools or adding complexity. - Are there free alternatives to Nextiva?
Yes. Tools like Hiver offer a forever-free plan for small teams. Other providers, like 3CX, also have limited free tiers, though these may lack full features like analytics or automation.
Start using Hiver today
- Collaborate with ease
- Manage high email volume
- Leverage AI for stellar service
