Hiver is a lifesaver, as our customer service team is now able to easily categorize every single mail we get. Therefore, our troubletickets’ system is now 100% backed by Hiver and it has never worked so well before.
Luis Certo (Findlapa)
Manage customer support right from your Gmail
Access your customer support emails from your gmail. Assign emails as tasks, see their status and full conversation history.
Seamless internal conversations with email notes
Use notes with emails to discuss customer issues with your team. Keep internal conversaations and customer communication separate and cleanly organized.
Avoid duplicate responses with collision alerts
Ensure no two agents ever work on the same customer email. Be alerted when someone else in your team is replying to an email.
Get insights into how your team as a whole and individual agents are doing at customer support.