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Good Customer Service: Examples, Tips & How to Do It Right
Every company says they deliver great customer service. Phrases like “customer-first” or “we go above and beyond” are peppered across websites, sales decks, and social
Every company says they deliver great customer service. Phrases like “customer-first” or “we go above and beyond” are peppered across websites, sales decks, and social
Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview questions + tips.
Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.
In customer service, clear communication solves problems quickly. Unclear emails means extra time spent, unhappy customers, and a demotivated support team.
Learn about the importance of customer support tools and the most essential ones to include in your tech stack.
24/7 customer service sounds great, until you’re expected to provide it. Imagine that your customer service team’s just wrapped for the day, Slack is on
Are you on the hunt for customer support software that fits your business just right? Our latest blog is all about alternatives to HappyFox. We understand that every business has different needs, so we’re breaking down the top HappyFox alternatives out there. From features and ease of use to how much they’ll cost you, we’ve got all the details. This guide will help you figure out which customer support tool might be better for your business. Dive into our blog to find out more about your options beyond HappyFox.
Looking for the best freshdesk alternatives? Compare features, pricing, and customer reviews to find the top freshdesk alternative for your business.
Discover 12 overlooked yet effective strategies to boost customer satisfaction, from advisory boards to AI-powered support.
Discover the various types of employee benefits, their importance, and how they enhance workplace satisfaction and productivity.
Understand mean time to resolution (MTTR) and explore proven reduction techniques. Boost efficiency, customer satisfaction, and team performance.
Boost mobile customer engagement with 10 actionable tips. Explore proven strategies for better user retention, increased loyalty, and app success!
Learn the 25 most impactful metrics for monitoring agent performance. Drive better results with actionable insights to optimize team performance.
What is a call center representative? Learn about their roles and responsibilities and how they provide top-notch customer support in various industries.
Learn about brand evangelism and how it can transform your customers into loyal advocates who actively promote your brand.
Discover how improving agent experience enhances customer satisfaction. Learn strategies for creating supportive work environments and leveraging technology.
Discover how CX agents are evolving in the digital age. Learn key skills, AI integration strategies, and best practices for hiring and training top talent.
Discover practical ways to handle call center stress. From managing workloads to fostering resilience, these tips help prevent burnout and boost performance.
Discover how to leverage customer intent data to enhance experiences, boost sales, and stay ahead. Learn key strategies for understanding and acting on customer needs.
Master SMS-based text support with these proven tips. Boost engagement, ensure quick responses, and deliver exceptional service to your customers.
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