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Integrate Shopify
with Hiver
Integrate with Shopify to access and view your customer information and recent orders easily.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Bring Shopify into Hiver. Handle orders, customers, and support in one place.
Get Smart Previews in conversations
Access details from Shopify by hovering over entities such as order IDs mentioned in the email subject or body. Get contextual information displayed right inside conversations.
Read Shopify records from Hiver
View Shopify records such as recent order details, order line item details, customer profile information, and custom fields as cards right next to the conversation, so your team always has the full picture when resolving or replying to a query.
Search and link Shopify records to conversations
Get smart search suggestions based on your email content to easily find the relevant Shopify records. You can also manually search for records, such as order IDs, and link them to conversations as cards for future context.
Get deeplinks to get more context
Click on deeplinks available on each card, such as order name, customer ID, etc., to navigate directly to the Shopify App for more insights.
Featured apps you can integrate with Hiver
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View and modify order information. Sync customer data for better context.
Zapier
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Jira
Create, link and manage Jira issues from Hiver conversations
Salesforce
Create and update CRM records from Hiver — including custom objects.
Asana
Manage projects, link conversations to existing or create new tasks from Hiver
Quickbooks
Add, view, manage and track invoices from the comfort of Hiver.
Pipedrive
Create, view and update contacts, deals, and activities in Pipedrive from Hiver.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
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100%
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Luke Thompson, Co-owner
100%
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Frequently Asked
Questions
What does the Shopify integration with Hiver do?
The Shopify integration with Hiver lets your team view customer profiles, recent orders, and order line items directly inside Gmail, ensuring full order context in every conversation.
How can I access Shopify data within Hiver?
You can hover over order details or IDs in an email to see key Shopify information instantly. Records appear as contextual cards beside conversations for quick visibility.
Can I search and link Shopify records to email threads?
Yes. Hiver provides smart suggestions or allows manual searches for Shopify records such as order IDs, which can then be linked to conversations for future context.
How can integrating your customer service platform with other tools improve team productivity?
By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.
What should I look for in an integration solution?
Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.
How does Hiver enhance integration for businesses?
Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.
What sets Hiver apart from the integrations offered by other customer service platforms?
Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels.
How can businesses get started with custom integrations using Hiver?
To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.
I need help setting up integrations or building a custom app. Can Hiver help?
Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/
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