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Integrate NetSuite
with Hiver
Connect NetSuite with Hiver to easily access and interact with key NetSuite records such as contact, vendor and customer details alongside your conversations.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Bring NetSuite into Hiver. Handle orders, invoices, and support in one place.
Get Smart Previews in conversations
Access details from NetSuite by hovering over entities such as invoice numbers, sales orders, or purchase orders present in the email subject or body. Get contextual information displayed right inside conversations.
Read NetSuite records from Hiver
Surface key NetSuite records such as invoice info, all purchase orders, all sales orders, vendor details, customer details, contact details, and custom fields as cards right next to the conversation, so your team always has the full picture when resolving or replying to a query.
Search and link NetSuite records to conversations
Get smart search suggestions based on your email content to easily find the relevant NetSuite records. You can also search for records, such as order IDs, manually and link them to conversations as cards for future context.
Get deeplinks to get more context
Click on Deeplinks available on each card, such as invoice ID, sales and purchase orders, etc., to navigate directly to the NetSuite App for more insights.
Featured apps you can integrate with Hiver
Hubspot
Sync contact, deal and custom data to triage and route conversations.
Salesforce
Create and update CRM records from Hiver — including custom objects.
Zapier
Connect with 100+ apps to pull, push, and leverage customer and app data.
Jira
Create, link and manage Jira issues from Hiver conversations
Shopify
Access customer data and order information to issue refunds and more from Hiver.
Asana
Manage projects, link conversations to existing or create new tasks from Hiver
Quickbooks
Add, view, manage and track invoices from the comfort of Hiver.
Pipedrive
Create, view and update contacts, deals, and activities in Pipedrive from Hiver.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
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“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
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65%
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“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
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rate
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Luke Thompson, Co-owner
100%
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Frequently Asked
Questions
What is NetSuite integration and why is it important?
NetSuite integration connects your NetSuite ERP with other business applications to streamline data flow, reduce manual entry, and ensure real-time accuracy across your tech stack. This helps unify operations and improves decision-making efficiency.
How does the NetSuite integration with Hiver enhance customer support?
The integration surfaces critical NetSuite records like invoices, orders, and customer details directly in Hiver conversations, providing context that empowers support teams to resolve queries faster without switching apps.
What are the advantages of using Hiver’s API integration?
API integration allows developers to programmatically access and sync conversation data with other software. Hiver’s API will enable developers to build custom integrations and workflows with tools and apps tailored to their specific needs.
How can integrating your customer service platform with other tools improve team productivity?
By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.
What should I look for in an integration solution?
Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.
How does Hiver enhance integration for businesses?
Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.
What sets Hiver apart from the integrations offered by other customer service platforms?
Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels.
How can businesses get started with custom integrations using Hiver?
To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.
I need help setting up integrations or building a custom app. Can Hiver help?
Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/
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