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Integrate Salesforce with Hiver
Automate routing and triaging in Hiver using Salesforce data. Easily sync conversation history, and view, update, or create Salesforce records, including custom objects–right from Hiver
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Sync Salesforce in seconds. Cut the back-and-forth.
Bring customer data inside Hiver
Fetch customer data from Salesforce to Hiver—contacts, company, deals, and any custom object. View, update, or create records in Salesforce right from the comfort of your inbox.
Access customer data faster
Access important customer information quickly by leveraging smart search and suggestions. Hiver AI will automatically detect certain keywords from the conversation to suggest the correct standard objects, such as Opportunities, Accounts, Cases, Leads, and Contacts.
Automate workflows with customer data
Build workflows that leverage data (like account owner, VIP status, or any custom object) synced from Salesforce to automatically trigger SLAs, send responses, categorize conversations, and route them to the right owner. You can also sync Hiver data, such as conversation history and customer sentiment, to trigger workflows in Salesforce.
Go live in a single click
For smooth onboarding, enjoy Hiver’s one-click authorization. Skip creating a ‘Connected app’ in Salesforce and use one-click authorize to provide the necessary permissions. That’s all it takes to get started with your Salesforce integration.
Featured apps you can integrate with Hiver
Hubspot
Sync contact, deal and custom data to triage and route conversations.
Netsuite
View and modify order information. Sync customer data for better context.
Zapier
Connect with 100+ apps to pull, push, and leverage customer and app data.
Jira
Create, link and manage Jira issues from Hiver conversations
Shopify
Access customer data and order information to issue refunds and more from Hiver.
Asana
Manage projects, link conversations to existing or create new tasks from Hiver
Quickbooks
Add, view, manage and track invoices from the comfort of Hiver.
Pipedrive
Create, view and update contacts, deals, and activities in Pipedrive from Hiver.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
What are integrations, and why are they essential for businesses?
Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use.
How can integrations help improve customer relationship management?
Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing.
What are the advantages of using Hiver’s API integration?
API integration allows developers to programmatically access and sync conversation data with other software. Hiver’s API will enable developers to build custom integrations and workflows with tools and apps tailored to their specific needs.
How can integrating your customer service platform with other tools improve team productivity?
By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.
What should I look for in an integration solution?
Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.
How does Hiver enhance integration for businesses?
Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.
What sets Hiver apart from the integrations offered by other customer service platforms?
Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels.
How can businesses get started with custom integrations using Hiver?
To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.
I need help setting up integrations or building a custom app. Can Hiver help?
Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/
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