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How to navigate customer service during the holiday season
Discover how you can empower your customer service team to deliver stellar support during this holiday season.
Discover how you can empower your customer service team to deliver stellar support during this holiday season.
Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!
Learn about the significance of Black Friday loyalty programs in helping build and grow customer relationships.
In this article, we’ll take a look at the strategies you can implement to improve your customer experience through social media.
Read on to learn more about what the Voice of Customer (VoC) is and how you can capture and understand it to make better strategic decisions.
We asked 8 customer service experts what great customer service means to them. Use their inputs to deliver memorable customer experiences.
Hiver surveyed over 1200 consumers in the US to understand changing customer needs, support pain points, and factors that drive loyalty.
There’s a common misconception that delivering great customer experiences is the responsibility of only support teams.
Customer acquisition is costly. Advertisements, promotions, demonstrations, exhibitions, free product sampling, and giveaways all eat away from your marketing budget. In June 2022, Statista calculated
Create unforgettable experiences for your customers in 2023 by prioritizing our top five tips to achieve an amazing customer experience.
Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental chatbot – Tay, a moniker short for Thinking About You,
We take a look at 5 successful brands that paid heed to customer feedback and more importantly, acted on it.
We get down to the basics of how applying the principles of customer psychology can improve the quality of customer interactions.
Discover 5 ways to switch from reactive customer support to proactive customer support and turn your customers into advocates for life.
Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.
Discover how you can drive business growth by fostering truly emotional connections and building long-term customer relationships.
Discover the types of customer pain points and learn practical tips on how your business can overcome them.
The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in general.
Enable productive and meaningful conversations with your customers with customer success email templates for every usecase.
Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
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