Skip to content
Customer Messaging Platforms: 12 Tools to Centralize and Simplify Support
A customer messages you on WhatsApp asking about an order delay. The same customer follows up via email two hours later—and a different agent replies
A customer messages you on WhatsApp asking about an order delay. The same customer follows up via email two hours later—and a different agent replies
Customer support isn’t one dimensional – it has multiple touch points. Here are 7 tips to create a multichannel customer support strategy.
Here are 12 things every business owner should keep in mind while scaling their customer service function.
Link knowledge base articles to customer chats
Too many companies treat customer success like a post-sale formality. Get the customer in, answer their questions, and move on. But in SaaS, that approach
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
That’s okay. Would you be open to try Hiver’s standalone web-based customer
service platform, which does not require downloading the Gmail extension?
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
Unlimited users on the Free plan ✦ No credit card needed
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
john@acme.com
While creating your password, ensure it has:
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you leverage Hiver to: