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AI Agent Guide: Definition, Use Cases, and Real-World Value
When I started researching AI agents, I knew the usual talking points: they automate busywork, reduce load, and save time. But I wanted to understand
When I started researching AI agents, I knew the usual talking points: they automate busywork, reduce load, and save time. But I wanted to understand
SolarWinds has long been a go-to for IT monitoring, but a lot of users say it’s become more work than help. Setup takes too long,
Support requests never come in one place. An employee pings you on Slack, a customer emails, and someone else walks over to your desk. Suddenly,
When your support team is buried in backlogs and angry follow-ups, it’s a sign that your system isn’t quite customer-focused. In Hiver’s 2022 State of
Discover 7 strategies to provide great customer support in the healthcare industry. Learn the importance of technology in CS and ways to implement it.
Ever sent out a survey and watched the responses trickle in… or worse, flatline? You’re not alone. Increasing your survey response rate can feel like
When was the last time you sat down to review a customer conversation? I know, it’s tough. How do you measure something like sounding helpful
“Can you help me figure this out? I’m completely stuck.” If you’ve worked in a customer-facing role, you’ve heard this more times than you can
Looking to leverage customer testimonials? Check out our guide on how to collect them effectively and see real-world examples that inspire trust!
Customer appreciation isn’t just about feel-good moments. It’s a powerful growth strategy. Whether it’s a surprise upgrade, a handwritten note, or a personalized video message—when
Discover what customer experience automation (CXA) is and how it transforms customer interactions. Learn practical strategies and examples to improve CX with automation.
Learn what customer experience design is, why it matters, and how to create seamless, engaging customer journeys. Get expert tips and best practices.
IQS, or Internal Quality Score, helps you track, measure, and improve your customer service team’s performance.
Discover the key differences between inbound and outbound call centers. Learn to choose the best approach for your business needs and customer engagement goals.
Explore the key differences between B2C and D2C customer service models. Learn how to choose the right approach for your business and enhance customer satisfaction.
Want to turn customers into loyal fans? Here are 11 actionable strategies that help you build and maintain customer rapport in the long run.
Step-by-step guide to recovering deleted emails from Gmail, Outlook, and other email clients, including external recovery tools.
Learn how to create effective customer service surveys with 30+ questions. Also know the best practices for creating effective customer service surveys.
Enterprise customer service differs from small business support. Explore best practices, challenges, and future trends in enterprise customer service.
Cover letters are a sure shot way of standing out when applying for customer service jobs. Here’s a detailed guide on how to write one, with examples and tips.
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