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How to Deliver Outstanding Text Support: 8 Best Practices
Master SMS-based text support with these proven tips. Boost engagement, ensure quick responses, and deliver exceptional service to your customers.
Master SMS-based text support with these proven tips. Boost engagement, ensure quick responses, and deliver exceptional service to your customers.
Discover 5 proven strategies for conflict resolution in customer service to handle challenges, build trust, and enhance customer satisfaction.
Learn how Tier 0 customer support empowers users with self-service tools like knowledge bases and FAQs and discover strategies for implementing them effectively
Need to send a bulk email in Gmail? Follow our step-by-step guide for sending email blasts quickly and efficiently.
Laugh through the chaos with 30 hilarious and relatable customer service GIFs that capture the ups, downs, and everything in between of the customer support world!
Discover how to set optimal business hours that meet customer expectations. Learn strategies for 24/7 support and tools to enhance service availability.
From retail nightmares to restaurant chaos, these customer service movies highlight the humor, struggles, and lessons of the job.
Learn how to choose the perfect chatbot name and explore 42 unique name ideas for customer support, sales, tech, and more in this ultimate guide.
Picture this: A prospective buyer visits your website. They have some questions about your pricing and refund options. They open up the chat widget –
Think about the last time you made a major purchase. A comfortable mattress, a dishwasher or perhaps a luxury car? What’s the most important reason
From practical training to hilarious skits, these 31 customer service videos offer insights, strategies, and inspiration to transform your customer interactions.
Explore the benefits of trouble ticketing software, and top tools for efficient issue management, and learn how to improve customer service with Hiver.
Customer service is at an inflection point. The old model of fixing what’s broken and responding when asked no longer holds up in a world
Understanding what your customers really feel about your brand isn’t easy. Most teams want better insights, but getting there often means using long, clunky surveys
Discover everything you need to know about delivering exceptional SaaS customer support.
A patient emails your billing department asking why their insurance claim was denied. Your support rep, trying to help quickly, forwards the message to a
A detained explaination of customer success vs. customer support. It also talks about how to implement both function in businesses
If you’re running customer support, you’ve probably gotten sucked into the Freshdesk vs Zendesk debate at some point. These two platforms basically own the helpdesk
Customer service and customer support play a key role in providing a great customer experiences. But what’s the difference between the two?
Here’s a roundup of the eight best customer service software that can help small businesses deliver excellent customer support.
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