Picture this: A prospective buyer visits your website. They have some questions about your pricing and refund options. They open up the chat widget –
Think about the last time you made a major purchase. A comfortable mattress, a dishwasher or perhaps a luxury car? What’s the most important reason
From practical training to hilarious skits, these 31 customer service videos offer insights, strategies, and inspiration to transform your customer interactions.
We’ve put together 15 customizable ticket templates to help you supercharge your help desk operations.
Customer service is at an inflection point. The old model of fixing what’s broken and responding when asked no longer holds up in a world
Understanding what your customers really feel about your brand isn’t easy. Most teams want better insights, but getting there often means using long, clunky surveys
Discover everything you need to know about delivering exceptional SaaS customer support.
This blog offers a side-by-side look at Zendesk’s robust, feature-rich platform and Help Scout’s simpler, more intuitive customer support approach. We’ll delve into each platform’s strengths, ideal use cases, and how they meet different organizational needs in customer service.
If you’re running customer support, you’ve probably gotten sucked into the Freshdesk vs Zendesk debate at some point. These two platforms basically own the helpdesk
Customer service and customer support play a key role in providing a great customer experiences. But what’s the difference between the two?
Here’s a roundup of the eight best customer service software that can help small businesses deliver excellent customer support.
In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use, what KPIs they track and more!
In this post, we discuss effective ways in which customer service teams can plan for, and communicate with customers during an outage.
Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve the same.
You know that feeling when you walk into your local coffee shop, and the barista already knows your order? Maybe they even slide a free
From IoT to AI and VR, here’s everything you need to know about offering class-leading customer service in manufacturing.
In this post, we take a deep dive into the important customer experience metrics customer-centric companies need to be tracking.
In this post, we discuss how prioritizing customer service can help a small business stand out, and drive better ROI.
Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
Try Hiver Omni. It runs right in your browser, with no extension to install.
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
No credit card needed
Support customers across channels in one dedicated platform.
Support customers from shared inboxes like info@ right from Gmail.
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
john@acme.com
While creating your password, ensure it has:
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you can leverage Hiver.
An email with the session details is on its way to your inbox. We can’t wait to connect with you!
Meanwhile, here’s how you can learn more about Hiver:
No worries! You can choose a time below, and one of our experts will contact you shortly.
